Vancouver - Point Grey Campus
Administration, Level E
Associate Director, OCM
VP Finance and Operations
Integrated Renewal Prgm Team
$97,784.00 (minimum) - $122,229.00 (midpoint) - $152,787.00 (maximum)
Desired Start Date:
Job End Date:
Possibility of Extension:
"Midpoint" of the hiring salary range means the individual possesses full job knowledge, qualifications and experience.
UBC is embarking on a multi-year journey to transform our Finance, Human Resources and Student administrative processes and system environments, in support of UBC's new Strategic Plan (www.strategicplan.ubc.ca).
The Integrated Renewal Program is a business process transformation and system implementation program that will leverage the industry-leading cloud enterprise solution Workday to replace our current core administrative systems with a new integrated, user friendly, mobile-enabled platform.
For more information on the IRP, please visit www.integrated-renewal.ubc.ca
Collaborating closely with the Director, OCM, the Associate Director, OCM has a primary responsibility in leading day-to-day OCM activities and managing the OCM team. Specifically, the incumbent directs and coordinates the OCM team and manages inter-project dependencies and communication. Reporting directly to the Director, OCM, this position supports the Director with the change strategy for the Integrated Renewal Program (IRP) and provides input to the strategic management and guidance on change strategies, plans and activities that meet the program's overall success in engaging the UBC community, as needed. The position supports the Director, OCM in providing hands-on support to the OCM leads such as: initial review and feedback on deliverables; acting as a secondary source for guidance on in-progress work; and communicating and following up on change strategy initiatives. This role is a key contributor to the development and implementation strategies that will support the people and the organization to effectively adjust to new ways of working.
Reporting directly to the Director, OCM, the role will manage the OCM team's day to day activities to ensure alignment with the University's people and change capability development strategies. The position provides day-to-day leadership to the OCM team to ensure Communications, Change Management and Training deliverables are aligned within the OCM plan but also aligns from a broader perspective across the IRP. The Associate Director, OCM will work to enhance the OCM goals and vision from a program perspective by providing the OCM team guidance as needed. The successful incumbent manages and leads a team of change management, communications, organizational learning and organizational design professionals in executing the multi-dimensional IRP change strategy and is a contributing member on other university-wide change initiatives.
This position works on the following:
- Mentors and develops critical talent within the team.
- Partners with the OCM Director to lead the creation, socialization, and deployment of a high-level change strategy, communication plan and change methodologies for the Integrated Renewal Program
- Addresses day-to-day OCM challenges and contributes to decisions having a functional impact, including those issues which may affect profile within the university community from an OCM perspective. Consult with Director, OCM for high impact decisions.
- Provides leadership and analytical insights in shaping and fostering continuous improvement, and innovation within the OCM team as well as providing OCM guidance to the IRP team. Updates the Director, OCM as needed while consulting the Director for decisions with greater impact.
- Oversees deliverables associated with the OCM Team by monitoring for consistent and high level of performance for team members. Mentors and coaches OCM team members as needed.
- Cultivates and supports a high level culture of accountability within the OCM team which empowers members to set enhanced objectives, monitor performance trends and identify opportunities for process improvement. Advises the OCM Director on the balance of workload, responsibility and resources across the OCM team to ensure that priorities are met for initiatives within area of responsibility.
- Provides clear work direction to OCM team, including scheduling, assignment of work, review of project efforts and removal of roadblocks which inhibit project success.
- Ensures OCM team are equipped with appropriate tools and training to perform effectively. Meets one-on-one with OCM team members and provides the team with constructive feedback as it pertains to project performance.
- Identifies potential areas for improvement in current methodologies and provides coaching to project leads and team leads in alignment with the overall OCM approach.
- Regularly leads in cross-functional, cross-discipline project teams to align work, priorities and practices to the OCM objectives.
- Collaborates regularly with IRP team to operationalize the overall OCM strategy in an integrated and strategic approach.
- On behalf the Director, oversees the continual implementation of OCM strategies, functions and deliverables in order to successfully manage the overall OCM progress in relation to OCM's key milestones.
- Supports the Director, OCM in ensuring specific business scenarios are considered and that OCM benefits are being delivered, as well as measured via key performance indicators and metrics.
- Collaborates with the Director, OCM to provide strategic leadership in the execution of change related plans and provides guidance and expertise throughout all phases of the change initiative. Integrates change management activities into overall project plan, working closely with other university change experts to ensure alignment
- Plays a role in supporting University wide high-level change assessment and evaluations. Develops and executes strategies to manage impacts, risks and interdependencies with other university-wide initiatives.
- Provides clear leadership to ensure that all OCM practices and processes align with UBC's people practices.
- Develops leadership strength in functional areas by coaching leaders and staff in the development of critical skills and behaviours.
- Oversees the development and implementation of learning and development plans that the support the adoption of new processes and system(s) to ensure faculty, staff, students and other stakeholders are prepared for go-live.
- May support the process of identifying the requisite skills, knowledge and information required to sustain operations post go-live and provides strategies and recommendations that support unit operations, organization design and skill development and sustainment.
- As needed and in partnership with the OCM Director, provide Senior Leadership with regular reports and updates on change initiatives, including the provision of success metrics, tangible outcomes resulting from change planning, and options for problem resolution.
- Performs other related duties as required
Works within broad mandates. Work is reviewed in terms of fulfillment of mandates and achievement of executive goals and with strategic guidance and direction from Program leadership. Work is reviewed in terms of achievement of defined goals.
Leads, mentors and coaches a team of Change Management, Communications, Learning/Training and other Specialists, with 6-10 direct reports and up to 30 indirect reports. Provides senior level, subject matter expertise, advice and guidance to the Integrated Renewal Program sponsors, program leads, stream leads, and internal stakeholders and university-wide change and program committees.
Consequence of Error/Judgement
The consequence of error in this position is serious for the Integrated Renewal Program and the University as it concerns the public image and reputation of a very high profile university and major administrative system replacement initiative estimated as a multi-million dollar initiative. Errors in judgement and/or mistakes could result in embarrassment for the University and negative financial impact on the project. Inability to properly assess and/or effectively support University and stakeholder awareness, readiness and engagement with the project has an extremely negative impact on adoption of new operational processes and system(s) and hinders ongoing sustainment.
Undergraduate degree in a relevant discipline. Master's degree preferred. A minimum of 8 years of experience or the equivalent combination of education and experience. Substantive professional experience within the University context preferred. Experience will demonstrate progressive responsibility, preferably in a University or other public sector environment. Project experience in a higher-education environment, policy and regulatory compliance situations is an asset. Prosci or equivalent designation is an asset. Supervisory experience is required. Working knowledge of standards of professional practice with respect to complex project management, transformative learning, change, quality improvement, multi-media instructional technology, performance development, succession planning, workplace recognition, and organizational learning theory.
- Experience in leading enterprise-wide change management strategies for system implementation and adoption, organizational development and process change.
- Experience in change management methodologies and implementation.
- Ability to conduct needs analyses, plan, organize, manage, monitor, complete, and evaluate projects within allocated time and resources.
- Demonstrated knowledge and understanding of a variety of change management methodology/frameworks and the appropriate application. Demonstrated skill and knowledge of current organizational development approaches with strong emphasis on transformative learning and change.
- Helps to make the OCM vision and objectives tangible to OCM Leads to support implementation
- Understands the projected direction of sector and broader social trends in technology and higher education and work contexts, and how changes will impact the University and its learning and research environments.
- Provides necessary support (e.g. systems, processes, resources) for implementation of the organization's strategic direction and adjusts as necessary to maintain high quality service. Promotes a climate of continuous transformation that will keep the organization and the University agile and "best in class".
- Draws upon self-awareness and self-control to identify and manage the emotions of others during adverse times. Demonstrates the capacity for self-reflection; looks back at setbacks and/or failures and identifies and applies key learnings for self and others. Solicits feedback from a professional and personal network of experts and strategic advisors.
- Effective leadership, consulting, consensus building, conflict resolution, and negotiation and team-building skills are an asset.
- Ensures that all team members have equitable access to development opportunities. Creates a diverse and inclusive environment, which brings together different ideas, experiences, skills and knowledge. Mentors and develops critical talent within the team
- Monitors individual and team effectiveness and recommends improvement to facilitate collaboration. Strongly influences team strategy and processes.
- Converses with, writes strategic documents for, and creates/delivers presentations to internal business leaders as well as external groups. Leads discussions with senior leaders and external partners in ways that support strategic planning and decision-making.
- Evidence of ability to effectively operate and build relationships with a wide range of faculty, staff and students within a complex higher education environment.
- Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions
- Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved. Delegates responsibility and reallocates resources as needed to ensure that priorities are met for initiatives within area of responsibility.
- Systemically analyzes relationships between apparently independent problems and issues. Reviews and cross-reviews reports.
- Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.
- Directs and coordinates the development and implementation of process-based solutions that cross-organizational lines.
Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.
All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.