Coffee Shop Captain

The Rimrock Resort Hotel - Banff, AB (30+ days ago)

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We hold a Four-Diamond rating through CAA/AAA. The Rimrock Resort Hotel is a fully independent hotel with 343 guestrooms including 27 suites, 18,000 square feet of meeting space, various restaurants including one of only seven Five-Diamond restaurants located in Canada and two lounges. The Hotel, as well as many of its employees, have won numerous awards for Service and Culinary accomplishments and has also been recognized for our achievements in many literary publications. The Rimrock is truly a luxury resort that offers unmatched style, décor and award winning service.

What's in it for you?

Staff Activities, Complimentary Bus Pass, Spa & Fitness Facility, Complimentary Meal, Friends & Family Rate, Food & Beverage Discounts, Health Care & Benefits, and Training & Development!

Staff Accommodation

Housing in Banff can sometimes be difficult to find so, as an alternative, we do offer subsidized staff accommodation. Single employee accommodation is available at a cost of $11.00 per day in a dormitory residence. Each non-smoking dormitory room houses three people. Amenities include a single bed, lockable wardrobe, a common storage closet, full bathroom, small fridge & cable TV access. Common lounge areas are located on each floor & offer cable T.V., a kitchenette and laundry facilities. (Contact us to learn more about our off-site housing for leadership team members)

Role Scope

Make beverages in a fast paced environment by following standard recipes and providing courteous and memorable service in our unique setting.

Duties & Responsibilities

  • Supervise Coffee Shop team and operational duties during Supervisor’s absence
  • Develop, coach and train team members under a Four Diamond service standard
  • Address guest comments or concerns pro-actively when the Supervisor is not present
  • Plan & assign team duties on a daily basis
  • Keep track of our weekly and monthly order for Coffee Shop
  • Assisting in special needs or guest requests for Room Service and Coffee Shop when necessary
  • Monitor and manage employee labor cost
  • Monthly inventory for Coffee Shop
  • Micro’s operation
  • Employee Coaching if necessary
  • Monthly H&S inspection
  • Knowledge of wine

Physical Demands

  • Lifting 20lbs maximum
  • Frequent lifting and/or carrying up to 10lbs
  • May require significant walking/standing
  • May involve sitting with pushing and pulling of arm and or leg controls

Job Types: Full-time, Contract, Permanent


  • Coffee or Barista: 1 year (Preferred)