Customer Service Specialist - Work from Home from Day 1

Millennium 1 Solutions - Toronto, ON (30+ days ago)

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What’s in It for You?

Work-From-Home from Day 1, we supply the equipment needed.
RRSP, Short and Long Term Disability options available
Paid vacation, training & career progression
Performance bonuses and much more!

Position Overview:
Primary responsibilities include handling inbound calls from existing and potential customers regarding application processing, account updates, product information questions and website support.

Representing our and our clients’ brand, you will directly affect cardholder’s impressions of the quality of service and thus need to be focused on efficiency and the quality of customer interactions you deliver within our fast-paced and dynamic work environment.

Responsibilities:
Provide excellent customer service while responding to all inbound inquiries including but not limited to: application processing, card activation, account updates/inquiries, product information and website support.
Provide excellent customer service while making outbound calls regarding general service inquiries
Remain current on product, program information and business initiatives, in order to provide expert-level advice to customers.
Naturally presenting recommended product offers to cardholders to assess interest and eligibility.
Drive customer engagement by discussing the benefits and features of supplemental products and services with the goal of achieving sales of these products.
Accurately process offline customer correspondence
In conjunction with on-screen customer information, identify the cardholder’s needs while simultaneously reading and updating customer information on the system.
Analyze information presented by the cardholder to process next steps according to policy and procedures.
Identify and resolve inquires & complaints to achieve a mutually satisfactory solution ensuring that the escalation process is followed as necessary.
Ability to articulate program specific information to external customers in a clear manner

Requirements:
Superb verbal communication skills with perfect fluency in both English and French. Bilingual ability is required.
High school diploma and 2 years of previous customer experience required.
Contact center experience considered a strong asset
Previous financial services experience and knowledge of credit cards would be considered an asset
Passionate about being a Customer Service Professional
Proven active listening, analytical and problem-solving skills.
Positive attitude with an ability to work well with others
Flexible, conscientious and able to follow directions
Proficient in Microsoft Suite Applications with strong keyboarding skills
Demonstrated ability to work within time constraints
Must have flexibility and willingness to move between various shifts including weekend and evening.

Millennium1 Solutions is an equal opportunity employer and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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