Customer Success Group
Seeking a Business Development Rep to join our growing Customer Success team. This is a highly visible, collaborative position with responsibility for generating net-new sales pipeline each quarter. A successful BDM is a motivated self-starter who is hungry for a challenge. Your high-energy and professional persistence will drive targeted prospecting activities into a set of assigned accounts.
Collaborating with marketing and sales on lead quality and conversion.
Identifying and creating new qualified opportunities from inbound leads/list of high-propensity to buy customers
Overcome customer objections to generate quality opportunities for the Account Executives/Account Partners
Create a positive first impression with our customers by providing them with a world class experience
Maintain active engagement with new and existing leads through creative follow-up communications designed to increase customer interest in Success Cloud
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Salesforce features and associated business benefits to address their needs.
Partner with our experienced Success Account Partners and Account Executives teams to develop creative programs and events to drive and manage pipeline.
Research and build new and existing accounts (i.e. adding contacts, sending emails, strategic calling) and create prioritized strategic target account lists within a defined territory
Achieve quarterly quotas of qualified opportunities and pipeline progression
Recruit for local and national events created by marketing
Bachelor's degree from an accredited University is required
1-2 Years of sales experience (software is a plus)
Executive-level communication and interpersonal skills
Ability to prioritize, multi-task, and perform effectively under pressure
Great attention to detail, with strong analytical and problem solving skills
Strong knowledge of business processes (Sales, Marketing, Service, Support), and the ability to link business processes with product/technical solutions.
Expertise facilitating customer meetings and presenting to an executive level audience in a concise, inspirational and convincing manner
Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment
Deep understanding of customer success principles, approaches and considerations
Experience with complex, escalated customer situations, ability to navigate large organizations and gain executive level buy-in
Knowledge of sales organizations and approaches
Knowledge of salesforce.com product and platform features, capabilities, and best use.
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