Case Manager, RN

Shoppers Drug Mart - Mississauga, ON (10 months ago)

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1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and actionable advice to support Associate-Owners and their staff in delivering the best health, beauty and convenience services to Canadians.

Why this role is important?

Case Manager

Location: Mississauga, ON

Contract position

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Basic Function

The Case Manager is responsible for a collaborative process of ongoing assessment, planning, facilitation, service coordination, evaluation, and advocacy to meet the client/patient need through communication and available resources to promote quality cost effective outcomes.

Nature and Scope

The Case Manager will: respond to patient inquiries, maintain a patient caseload, utilize effective communication skills, and effective problem-solving abilities, both in a team environment as well as independently. Building strong working relationships both internally and externally are key responsibilities to meet specific team and business objectives. In addition, you will attend pre-booked training sessions, complete self- learning assignments and independent studies while adhering to SDM Specialty Health Network Standard Operating Procedures, Policies, and the College of Nurses Standards of Practice.

What you will do
Responsible for assigned designated geographic region and/or contracted case management services within designated area.
Act as the primary resource & contact for patients, physicians, Health Care Professionals and vendors within the designated area.
Coordinates & facilitates the client progress from enrollment to drug administration and throughout therapy.
Facilitate self care through the tenets of advocacy, shared decision-making and education
Practice cultural competence, with awareness and respect for diversity
Ensure thorough documentation in patient file to ensure continuity of care is maintained and that any changes in patient care are clearly identified and transitioned accordingly
Provide status updates related to reimbursement; coordinate nursing requirements; blood work; pharmacy dispensing / delivery / refill requests.
Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures
Promotes communication and coordination between the MDs/pharma/patients/clinic staff and other departments within SDM Specialty Health Network
Available to visit clinics, provide training & build relationships on behalf of the program(s).
Available to be on call as required within/after business hours 8:00-20:00 hs EST
Work collaboratively with the Pharma company representatives
Respect confidentiality, advocate for patients/families to facilitate positive outcomes, and ensure that ethical issues are identified and resolved according to the Canadian Nurses Association Code of Ethics
Participate in internal and external committees
Plan and implement in-services and continuing education programs for both internal and external stakeholders as requested by management
Demonstrate commitment to Continuous Quality Improvement
Maintain high standards of professional practice by adhering to the ethics of the profession and keeping abreast of the latest professional advances
Participate in ongoing reflective practice activities
Assume responsibility for personal and professional development
Other responsibilities as required by SDM Specialty Health Network

What you will need

Fluently bilingual (French & English)
Five or more years direct clinical experience
Current professional nursing license in the province of work
BScN preferred, however, a combination of experience and education will be considered
Demonstrated leadership experience
Ability to provide an organized, efficient approach to case management
Possession of excellent skills in assessment, communication, critical thinking and decision making
Ability to demonstrate understanding of SDM Specialty Health Network policies, legal considerations and professional ethics
Previous experience with Health Canada Guidelines for reporting adverse events is an asset
Excellent communication skills in English (bilingual French/English where needed)
Proficiency of computer skills including: Microsoft applications (Outlook, Word, Excel and Internet Explorer); experience with web-based applications (Oracle; Siebel)
Ability to present to fellow colleagues
Ability to remain objective and be a team player
Ability to adapt to a changing environment
Commitment to the principle of quality client-centered service delivery
Knowledge of theory and implementation of Continuous Quality Improvement processes
Knowledge of case management processes
Current BCLS, CPR certification (if in direct contact with patients)
Use of an insured automobile for work and a valid driver’s license


This position requires a University degree

Discipline: BScN preferred

This position requires a designation

Designation: Registered Nurse

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through SDMU.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:
At Shoppers Drug Mart Inc. , we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type:
Full time

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.