Hotel Front Desk Agent

Country Inn & Suites - Niagara Falls, ON (30+ days ago)

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HOTEL FRONT DESK AGENT

The Country Inn & Suites by Radisson is currently hiring Front Desk Agents who will provide the utmost service to our guests in a friendly, enthusiastic, professional, and timely manner in accordance with brand and guest service standards.

Responsibilities:

  • Greet guests with a friendly and courteous welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as restaurant and outlet hours including local attractions.
  • Check guests in and out efficiently
  • Register guests into the computer, verifying reservation, address, and credit information.
  • Confirming information regarding number of guests and room rate
  • Make appropriate selection of room based on guests needs.
  • Accept payment for guests’ accounts both at the time of registration and at checkout.
  • Post charges to guest rooms and house accounts.
  • Direct all incoming and internal calls
  • Book reservations for future guests

Qualifications:

  • A friendly and enthusiastic individual with a neat professional appearance
  • Be able to multi-task and work in a fast paced environment
  • written and verbal English communication skills are required
  • High school diploma or equivalent require
  • Ability to effectively deal with internal and external customers in a professional manner.
  • may be required to work varying schedules to reflect the business needs of the hotel which includes weekends and holidays.
  • A working knowledge of MS Word is required; OPERA experience is an asset.
  • Previous hotel experience is an asset

Please send us your resume or stop by and apply in person at: 5525 Victoria Avenue, Niagara Falls, ON

Job Type: Full-time