Assistant Server, Clockwork (full-time)

The Fairmont Royal York - Toronto, ON (5 months ago)

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Primary Location
: Canada-Toronto-The Fairmont Royal York
Employee Status
: Regular

Assistant Server, Clockwork (full-time)
The Assistant Server’s focus will be to act as a support in all areas of Guest service delivery. In principle, their function will be threefold; to prepare serving stations and work areas for each meal period, assisting with the smooth execution of meal service during peak times, and offering continued support in preparation for the next meal period. The Assistant Server will be an integral part of the Clockwork team.

Hotel Overview: Located in the heart of downtown Toronto, Fairmont Royal York is within walking distance to the city’s world-famous theatre district, vibrant nightlife and Toronto’s best shopping and dining. Ninety years after opening its doors in 1929, Fairmont Royal York continues to be the epicenter of the essential Toronto experience and embodies the true meaning of hospitality. With a grand-scale transformation underway to present a revitalized Fairmont Royal York, the evolution of the hotel’s storied history invites a new generation of visitors and guests to discover this next chapter. With over 1300 guest rooms, 70,000 square feet of meeting and conference space, and over 1200 colleagues, Fairmont Royal York depicts the elegance of its past while providing a promising future as Toronto’s leading luxury hotel.

Summary of Responsibilities:
Reporting to the Assistant Manager, Clockwork, responsibilities and essential job functions include but are not limited to the following:

To promote and maintain a positive working relationship at all times with all the Colleagues
To report for duty punctually, in full uniform according to appearance and grooming standards
To have a full understanding of the food offering in the outlet and be proficient in explaining each dish to the guest.
To demonstrate a complete understanding of policies, procedures and set service standards as outlined in the Royal York Colleague Handbook and Resource Guide
To demonstrate a complete knowledge and understanding of all steps of service and duties and perform them to the set standards as outlined in the Job Task Checklist
To assist all Guests (internal and external) with any inquiries or requests in a pleasant, helpful manner
To follow all of safety and sanitation policies when handling food and beverage
Attend pre-shift, weekly and monthly meetings to continually improve the Guests experience
To understand how to operate all the equipment used in the outlet
To fully understand and follow the hotel’s recycling program and procedures
To follow all of safety and sanitation policies when handling food and beverage
Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to quality service delivered in the restaurant.

Previous work experience in a restaurant/food and beverage setting
Excellent interpersonal skills and a team player attitude
Smart Serve training program certification an asset
Must be age of majority to serve alcoholic beverages
OTEC certificate an asset
Flexibility with shifts of the Restaurant and Lounge dependent on business demands
Willingness to learn new concepts and ideas
Smart Serve Training Certification
Experience working in Union Environment
Must be willing to work varying shifts

Physical Aspects of Position include but are not limited to the following:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 50 lbs
Constant kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Must already be legally permitted to work in Canada.

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

Fairmont Hotels and Resorts believes in outstanding hospitality. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 416-860-5091 or if you require accommodation.

At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Job Level
: Colleague
: Full-time
: Rotating / Shift Work
: No
Closing Date
: 27.Nov.2019, 10:59:00 PM

Job Number: