Commercial and Industrial Account Manager

Desjardins - Brossard, QC (30+ days ago)

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Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


As a business account manager, you have a considerable impact on the organization by helping promote services and maintain business relationships with members and clients. You represent and negotiate on behalf of Desjardins and enter the organization into strategic agreements with clients. You balance portfolio profitability with client/partner satisfaction.

You maintain personal business relationships with strategic and important clients—primarily businesses, associations and groups—to ensure they are getting the most of their products and services and are fully satisfied with them. You drive results by actively helping your unit achieve its sales and business development objectives.

You are responsible for prestige accounts with significant development potential for your sector or the organization. You work with clients with highly complex, diverse needs. The ability to communicate effectively and thoroughly understand clients’ expressed needs is therefore essential. Your highly complex work and initiatives require extensive knowledge of the organization and your line of business.

You lead, influence and serve as expert advisor to clients and practitioners. You have considerable leeway and many opportunities to establish and negotiate product and service terms. Interpersonal savvy is therefore essential.

More specifically, you will develop appropriate credit structures.

The Desjardins Business–Rive-Sud team brings together specialists able to meet all the financial needs of business people.

It offers:
Business solutions tailored to each entrepreneur’s specific needs
Advice from specialists who know their industry inside and out
The quality services and resources of Desjardins Group’s extensive network

It stands out for its flexible and effective approach.

Our mission

Desjardins Business–Rive-Sud and its 8 affiliated caisses aspire to lead by offering the community their expertise and the industry’s most diverse lineup of products and services—all under one roof.

The management team is focused on remaining close to members and being attentive to their needs.

Main Responsibilities

Maintain lasting, personal business relationships with important clients to promote services
Manage accounts by serving as the link between clients and the organization and ensuring that clients have the products and services they need, are using them correctly, and are satisfied with them
Recommend strategies and solutions to meet targets, such as sound risk management, portfolio profitability and improved business relationships
Identify and analyze member/client needs; develop custom solutions; prepare integrated service offers that balance member/client satisfaction, profitability and risk; and negotiate terms
Watch for business opportunities that would add a competitive edge to existing products and services
Take an active role in public relations activities and maintain a presence in the business community.

Other working condition

Number of job available : 1


Bachelor’s degree in a related field
Eight years of relevant experience

Please note that other combinations of qualifications and relevant experience may be considered

For vacant positions available in Quebec, please note that knowledge of French is required

Desjardins Cross-sector skills

Accountability, Collaborates, Customer Focus, Innovation

Key competencies for the job

Communicates effectively, Drive results, Interpersonal Savvy

Work Location

Desjardins Entreprises - Rive-Sud

Trade Union

Non Syndiqué

Unposting Date


Job Family

Member/client sales and service (FG)