Account Associate

Compugen Inc - Richmond, BC (30+ days ago)

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Overview
Compugen is one of Canada's largest privately-owned and operated IT services providers and PC systems integrators. As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

The Account Associate will assist the Account Executive in all aspects of the development and maintenance of new business relationships, and selling IT solutions into government and corporate accounts. This involves working closely with existing and new clients, and maximizing sales and customer satisfaction by providing the highest possible level of consulting service to these accounts.

Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities.

The Account Associate will assist the Account Executive in all aspects of the development and maintenance of relationships, and selling IT solutions into government and corporate accounts. This involves working closely with existing and new clients, and improving sales and customer happiness by providing the highest possible level of consulting service to these accounts.

Compugen is an organization that reassures and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in a visionary and flexible environment. Our staff members have access to the latest and the greatest technologies in performing their daily activities.

Responsibilities
Assist Account Executive (AE) with all account development and marketing activities to ensure that sales targets are achieved or exceeded in both the product and services environments
Assist AE with the development of new business outside of existing territory
Assist AE with the maintenance of existing client accounts in order to extend reach and attain a higher percentage of the client’s IT budget
Provide support to an AE for the sales cycles involved in high margin IT solution sales
Successfully promote and sell Compugen as a full service, valued IT systems integrator
Maintain and develop a high level of knowledge of new technology and the company’s solution offerings
Prepare product transitioning and product roll-out for assigned accounts
Prepare tender proposals and responses
Report on all major accounts in the assigned territory
Provide telephone and administrative support for the Accounts and direction to the Inside Sales Representatives
Liaise directly with customers and business partners to identify and resolve their needs, and educate them on the value of the channel
Ensure that orders are efficiently expedited through the system by working reciprocally with the AE and Inside Sales, Logistics and Technical teams
Conduct business in a manner which promotes effective partnership in all activities
Qualifications
Previous experience communicating and assisting in the development, maintenance and service of large accounts is necessary.
Knowledge of complex solution sales, long sales cycles, marketing procedures and IT product technology (hardware, software, networks and services) is required.
Post-Secondary education, a University degree, or related experience is helpful
Excellent customer service focus, verbal and written interpersonal skills, coupled with a strong business savvy to lead business relations is necessary
Be a flexible teammate; comfortable with decision-making abilities
Have shown multi-tasking abilities and strong organizational and time management skills and the ability to meet deadlines and work well under pressure
You are upbeat, professional and positive individuals with excellent listening skills who feel empowered to take ownership of their accounts and take whatever action is necessary to resolve account-related problems.