Office Administrator

GL Caissie LTD - Richibucto, NB (30+ days ago)

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About Us
In business since 1957, GL Caissie Ltd is an established HVAC and plumbing contractor serving residential and light commercial customers from Moncton to Miramichi. Our main project departments are Plumbing, Heat Pumps, Stove & Fireplaces, Water Treatment and Ventilation.

Job Description
We are looking for an individual that is highly motivated, has excellent communication skills in both languages, can learn quickly and does not need much supervision. The main tasks will be to assist the project managers in providing excellent customer service from the first inquiry to invoicing. This will be done by analyzing the data provided by our internal software and communicating upcoming deadlines or issues with the proper internal and external individuals. Other duties may include :

Responsibilities
Assisting with daily operations of the office, such as answering the phones, troubleshooting customer issues, calling clients to explain program details, make bookings and manage scheduling for multiple technicians and managers
Assisting and coordinating with managers and technicians in the field
Entering data into programs such as excel and a customer relations management software for tracking and data management purposes
Assist with our marketing, web site and social media
Recommend, maintain and monitor company KPIs
Qualifications
Post-Secondary education in a related field
Ability to assume responsibility, interface and communicate effectively with others and demonstrate strong interpersonal skills
Exceptional time management and organizational skills
Desire to work well in a fast-paced, deadline-driven, customer-focused environment
Proficiency in Microsoft Word and Excel software applications
Bilingualism is considered an asset
Work With Us
GL Caissie Ltd offers a comprehensive compensation package including health and dental coverage, life insurance and RRSP. If you have any questions or you would like to apply, you can contact us at denys@glcaissie.ca