You’re a results-driven and member-service focused professional. You understand the care, effort, and organization that it takes to manage relationships with members.
If you’re looking for a chance to participate in an exciting industry that touches every Canadian, we have just the opportunity for you.
Founded in 1959, FCPC is the largest voice of the Canadian food, beverage and consumer products industry. Our association represents small, independent and privately-owned companies, as well as large multinationals, who manufacture and distribute in Canada. Our work is grounded in advocacy: making sure that our members have every opportunity to continue in their vital role for Canadians.
We’re looking for a new Member Services Coordinator so we can continue to deliver and coordinate core member programs and services for our valued members.
If that sounds like you, we’re excited to meet you!
Your goal in this position is to ensure the efficient, and effective functioning of our member programs, services, events, activities, and related strategic initiatives. You’ll collaborate with internal teams to support our services, and build strong, productive relationships across the organization and throughout our membership base.
You’ll be occupied by projects related to membership satisfaction and driving engagement like surveys and events. You’re proactive and creative; exceptionally organized; have a keen eye for detail; you excel at starting with a goal, generating a plan, and then gathering the tools you need to succeed.
Practically speaking, you’ll work in three key areas:
Member Support: You’ll provide the highest level of service to our members through all your interactions. Whether, delivering member benefits, processing renewals, assisting with and attending events or contributing to the improvement of our services, you’ll seek to build value and trust wherever you go.
Database Management: You’ll keep our member database organized and up to date, while acting as a key point of contact on issues, challenges, and areas of concern for both members and internal stakeholders.
Member Recruitment: You’ll assist in the development and execution of our member recruitment strategy, support the member approval process, and manage the on-boarding of new members.
Working with Us
This is a full-time, permanent position, with flexible core hours. You’ll get a great compensation package which includes salary plus bonus, RRSP matching, and a health spending account.
We’re a small group (just 24 people!), which has allowed us to develop a close and positive team culture. You’ll often find people working outside of their roles, pitching in, and being a resource for their colleagues.
Undergraduate degree, preferably in business, marketing, communications, or a related field, or equivalent combination of experience, education and training
Experience in a member service role or working in a member-based association, engaging directly with members
Superb customer service skills and the ability to collaborate well with others
Strong writing and communication skills
Analytical and problem-solving abilities with fine attention to details
Superior organization skills with a strong eye for detail and follow up
Highly efficient in MS Office (especially Excel, Outlook, and PowerPoint)
Graphic design experience is an asset
Basic HTML knowledge is an asset
Previous experience with CRM system and strong technical understanding of database systems and online association management systems
How to Apply
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.
We strive to build a team that reflects the diversity of the community we work in, and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.
We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.