Senior Manager, TSYS Integration PMO

Scotiabank - Toronto, ON (30+ days ago)

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Requisition ID: 87000

Join the Global Community of Scotiabankers to help customers become better off.

Purpose:
The Project Manager, Integrations Support, Payment Operations, is responsible for providing experienced and mature project management ensuring successful development and execution of business, operational and technical requirements. The Project Manager will lead the team through the project management lifecycle of processes and artifacts for the credit card and line of credit platform migration from “KS” to TSYS, as well as coordinate with various functional areas to ensure efficiencies on the design and processes implemented keeping a handle on scope, schedule and overall organization for the project deliverables.

Accountabilities:
Project Management requirements:
Accountable for identifying and managing the dimensions of scope, schedule and quality including participation in weekly meetings and status updates
Follows methodologies, standards and policies, including communicating project progress by the bank via Enterprise Delivery Framework.
Provides daily project leadership and oversight.
Documents the project baseline for all dimensions of the project and achieves sign off.
Manages and reports progress, issues, risks and change, against all project dimensions.
Participate in Key Stakeholder /SME working sessions for the extraction and prioritization of requirements
Using market knowledge and experience – develop and review documentation for Business, Operations and Technical requirements, including strategies, design, testing and implementation until completion for the KS to TSYS migration.

Support Process development

Takes initiative and is a self-starter in terms of pulling the various functional groups together in order to define and evaluate current and future processes required for the migration of KS products/functions to TSYS. In conjunction with other departments review existing processes that are impacted by the migration of KS products/functions to TSYS and define the changes as well as developing any new processes as required using recognised methods and bank standards.
Consolidate and help create presentations and documents targeting internal audiences and senior executives

Implementation support

Develop migration strategy for review by stakeholder audiences.
Ensure alignment between implementations to be consistent and efficient in the processes implemented.
Develop end to end user testing approach and liaise with test teams. Evaluate testing tools as required.
Ensures issues are identified, tracked, reported on and resolved in a timely manner.
Works with key personnel to identify required changes and communicates required changes to development team (PCN).
Liaise with product group representatives for Visa/MasterCard/Amex changes and requirements
Track and Support common messages, communication/marketing team liaison and collateral development.

Change Management

Tracking, monitoring and communicating the progress of initiatives against defined project milestones to ensure progress versus expectations.
Establishing a two-way communication process with project participants, senior management and all other stakeholders to maintain support, negotiate priorities and ensure the change initiatives stay on track
Assessing the change impact by conducting impact analyses, assessing change readiness and identifying key stakeholders as required.
Supporting the scheduling of all planning steps including change management strategy planning and business planning/alignment in collaboration with business partners.
Supporting communication efforts - i.e. the design, development, delivery and management of communications - in order to deliver a single consistent message across the organization and initiatives
Supporting training efforts, providing input, documenting requirements and supporting the design and delivery of training programs as required
Champions a customer focused and strong risk culture by playing a key role in the change management process through leveraging the Bank’s relationships, systems and knowledge

Develop effective relationships

Credit card and Lines of Credit issuing Products business line;
IT, Products, Risk, Collections, Operations;
Third-parties vendors and associations (Visa, MasterCard, Amex, TSYS, G&D etc.)

Requirements & Qualifications:
Minimum 3-5 years of Project Management experience in a senior financial services business / large-scale transformational project or related experience functioning in a senior role:

Payment technologies knowledge;
Payment operations knowledge;
Experience in launching new products and/or new functionalities;
Strong understanding of Payments industry short- and long-term strategic direction
Strong understanding of Retail Products/programs/services, processes, 3rd party vendors, policies, regulatory requirements and internal compliance requirements; financial services industry including industry trends and practices, issues, competitor practice
Expert knowledge of the applicable Scotiabank formal and informal organizational structure, key stakeholders and Business Partners; able to develop and maintain relationships to garner support for initiatives
Experience in using project management tools such as MS Project, Visio, PowerPoint, Word, Excel

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.