Resourcing and Deployment, Assurance, Manager

PwC - Vancouver, BC (30+ days ago)

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Our culture and values are something we’re proud of, and are why we’re recognized as a “Top Company” to work for in Canada. At PwC we create leaders within our organization, within our clients’ organizations and within the community. We know great leaders inspire those around them and bring perspectives together to achieve what matters most. With PwC you’ll have a network for life. When you join us, you become part of an exclusive network of current PwC partners, staff and alumni, that will help you ignite a meaningful career.

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You’ll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

Responsibilities

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include

Strategically plan and oversee the allocation of Client Service Staff (CSS) to client engagements to ensure alignment with the firm's strategic priorities and to meet the planned business metrics
Through the use of continuous planning activities, proactive management and scheduling of resources to meet Firm utilization targets with primary focus on staff leverage and peak season metrics
Gather information on staff career planning/goals, strengths, areas of opportunity to aid in allocating the right staff to the right client at the right time (via Partners and Managers coaches)
Resolutions of unassigned clients and reallocations for new joiners/leavers
Collaboration and teaming with other RM professionals including; focus on continuous improvement, sharing of best practices and liaising with other lines of service on borrowing/lending, staff secondments, etc.
Analyze standard productivity reports and provide recommendations on the appropriate action plan or activities required (e.g. workload balancing, improvement of utilization, etc.)
Analyze business needs and staff requests to establish new career paths as required; developing ongoing approaches to easily match staff interests with firm needs
Proactive management and analysis of staff availability, including communication to all regional counterparts to promote and focus on sharing resources across the country
Review and analyze monthly financial results with a focus on partnering with local leadership to provide recommendations and solutions on various operational matters including utilization, chargeable hours and headcount
Develop solid working knowledge of RM technology, including TalentLink Staffing & Deployment, supporting assignment planning allocations, forecasting and reporting
Support and delivery training to all staff on the use of all Talent Link modules
Collaborating with the team, focus on required enhancements or the development of new technology tools to continuously drive improvement

Please note: Resource Management at PwC is not an internal recruitment role.

Requirements:
An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
An understanding of Resource Management and its link to the business strategy
Ability to communicate effectively in English (both written & verbal), negotiate and influence effectively, consult with others, build relationships, facilitate group discussions, and execute on change management activities
Ability to analyse data, interpret findings and provide insight to leadership; including an ability to understand how business trends can change our market
Excellent judgment and strong problem solving skills, including the ability to analyze and understand the business impact of relevant options
Ability to manage complex projects while thinking strategically and creatively
Ability to deal confidently with Partners, managers and all staff levels in a professional manner, recognizing the confidential nature of the work at all times
High energy and the flexibility to perform under time constraints to meet deadlines
Strong sense of professionalism, integrity, sound judgment and tact; self-confident with the ability to make decisions
Proactive self-starter, with a high level of personal motivation
Ability to multitask, set appropriate priorities and consistently meet and exceed set deadlines
Ability to handle customer concerns with service and delivery of quality work
Demonstrated ability to follow process with agility to make changes as required

Why you’ll love working for PwC
We want you to love every (if not, almost every) minute of your career, having said this, we get it. Each life stage we go through comes with a new set of priorities and demands. This is why we support you through a range of financial and non-financial rewards and benefits, so regardless of your situation, there’s something for everyone.

Leading benefits for our permanent staff include:
A competitive compensation package

Sponsored investments, pensions and saving plans with matching firm contributions

Flexible working

PwC FlexBenefits, for personalised medical & dental coverage, including enhanced mental health benefit

Every day recognition and real time appreciation through our rewards and recognition program

Dress for your day with our flexible dress environment

Health, wellness and fitness perks

Family-friendly benefits, including maternity and parental leave policies and support networks to help you prepare for your successful return to work

Adoption/surrogacy benefits

Back-up child and elder care support

Career defining project work and international experience

Development opportunities including learning on the job, formal learning, learning from others and access to “Vantage” our digital learning system

Award winning programs including “Women in Leadership” and “Enhanced Pursuit Program”

A coach to help develop skills, diversify experiences and achieve career aspirations

See how you can create your future at PwC:
https://pwc.to/2kUQFOp

Applying to us:
We’ve embraced technology by using an innovative cloud-based online application platform for Administrative, Specialist, Associate and Senior Associate roles that includes on-demand video interviews. This platform provides you with a seamless, efficient and convenient application process, saving you time and giving you flexibility, and it’s configured for tablets, smartphones and laptops. Please be advised that we can only conduct video interviews in English or French. All communications will be in the language that you selected during application. For Manager positions and above, we set up pre-screen phone interviews.

For more information about the application process, please click here:https://www.pwc.com/ca/en/careers/experienced-candidates/applying-at-pwc.html

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

Every day we see how people make businesses great. But it's not only about skills. If your experience is close to what we're looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.