Manager, Institutional Operations and Portfolio Administration

TD Bank - Toronto, ON (28 days ago)

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Department Overview

TD Asset Management (TDAM), a member of TD Bank Financial Group, is a leading North American investment manager offering progressive investment solutions to both institutional and individual investors. For over two decades, the organization has established competitive market positions in active, quantitative and passive portfolio management. As of December 31, 2018, TDAM and its affiliates manage over $366 billion in assets on behalf of pension, insurance, endowment/foundation and corporate clients, as well as high-net worth clients and retail mutual funds. A cornerstone of TDAM’s success has been the ability to partner with its clients to develop customized solutions that meet their evolving needs and objectives.

The main responsibility of Business Services – Operations is to provide a high level of service, support and professionalism to their internal clients, and if applicable, external clients. Ability to work within strict deadlines, strong problem solving skills, initiative, attention to detail and the ability to make a strong contribution to the team are keys to success. Experience in an investment environment and understanding of basic accounting principles.

Job Description

The Manager is responsible for a functional group within Business Services and acts as the reference contact and Subject Matter Expert for the business and their team. The Manager works in a high volume, fast paced environment that is subject to change due to the nature of our business processes. The manager is responsible for ensuring the team is motivated and empowered to perform their job, via training, coaching, performance feedback and mentoring.

People Manager with 9 direct reports including Operation Analyst/Specialist, Portfolio Administrators and Business Service Officer. This position reports to VP&D, Business Services
Accountable for all aspects of people management including: regular focused training, coaching , performance appraisals, personal development and performance management, and mentoring to enable team to meet challenges and team objectives. Performance management practices are implemented and followed to achieve results and professional/personal development objectives
Responsible for leading team to achieve/maintain service level commitments: focus on quality and professionalism
Maintain team competence by ensuring team skills or knowledge gaps are met with appropriate training and development
Direct the overall management of assigned processes and functions, develop and operationalize processes to ensure all activities are integrated and aligned to overall business objective and client requirements
Manage team resources for optimal efficiency, productivity and servicing
Direct, train and develop staff to enable team to meet challenges thereby improving responses to changing business priorities
Provide leadership, direction, advice and guidance to the team, maintaining high levels of integrity, motivation and morale
Share knowledge, information, skills and subject matter expertise among the team.
Communicate timely, issues and incidents and encourage good working relationships with other teams
Contribute to the development of the business. Implement solutions and provide operational support.
Act as a change leader/champion for Business Services through positive reinforcement of milestones and successes
Work in partnership and act as liaison with various TDAM and TDBG departments to ensure strong support and delivery to TDAM overall. Eg. manage relationships
Develop solutions – ensure business requirements, processes and procedures guides are properly documented. Ensuring appropriate controls and process are in place, developed and maintained
Continual operational improvements – efficient delivery to business, opportunities for process improvement, automation and centralization
Manage and participate in projects that impact the team. Provide expertise and coordinate implementation and testing of new processes, technologies or operating models in own area
Manage error rate and other risks inherent to the team via prompt and thorough investigation and resolution of root causes and recommend improvements.
Monitor and report on service delivery to ensure deliverables are achieved
Ensure employees are aware of the impact of their work on the activities of others outside of their functions
Act as a reference for your area for the larger business (Subject Matter Expert)
Continuously develop knowledge in own area. Transfer knowledge and provide guidance to the team.
Encourage productivity, innovation, creativity and teamwork.
Lead and follow up on actions plans to improve employee experience
Demonstrate leadership profile
Act as escalation point for team as well as other internal groups and partners
Proactively identify key business opportunities, research and recommend system enhancements/modifications. Develop strategies to achieve recommendation

Job Requirements

Lead by example and have strong judgement and a proactive approach to problem solving
Strong communication, change management, effective writing and influencing
Excellent verbal and written communication and interpersonal skills with the ability to communicate in a transparent and concise manner as well possess critical listening skills
Highly motivated and enthusiastic individual who demonstrated the ability to work in a high volume, fast paced environment while constantly promoting teamwork
Highly organized with strong focus on quality of deliverables
Effective time management skills with the ability to multitask and handle tight deadlines
Exhibits and encourages a positive and proactive approach toward change, ongoing development
Must have the ability to change direction quickly and effectively and thrive in a fast paced environment
Knowledge of products and processes used in the institutional investment industry
Strong analytical, logical and organizational skills
Demonstrated leadership skills
Ability to work independently but possess the ability to work effectively within a group with a team focus
Ability to deal with individuals at all levels of the organization, along with vendors and consultants
Exhibits and encourages a positive and proactive approach toward change
Ability to analyze several parts of a problem, anticipate obstacles and think ahead about next steps.
Work efficiently in a multi-tasked environment and ensure deadlines are met.
Be an effective team play and flexible in adjusting to changing work priorities
Participate fully as a member of the team; contribute to a positive work environment, TD Pulse results/action plan
Keep others in the immediate team informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Support team by continuously developing knowledge in own area
Staff coverage: vacation/illness


At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Job FamilyTD Asset Management
Job Category - Primary

Asset Management

Job Category(s)Asset Management, Wealth Management


Business LineTD Wealth
Time Type

Full Time

Employment TypeRegular


**Province/State (Primary)Ontario
City (Primary)


Work Location161 Bay Street Corporate