Bilingual Administrative Assistant

Manulife - Halifax, NS (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Manulife Financial's largest Group Benefits client is the Service Income Security Insurance Plan, Financial Services (SISIP FS), who provides financial products and services exclusively to the military community. SISIP FS understands that careers in the Canadian Forces (CF) have unique requirements and needs, and that is why its financial products and services are tailored to the military lifestyle.

The SISIP Services Department at Manulife Financial administers aspects of the plan on behalf of SISIP FS, dealing both with serving and former members of the CF.

We are looking for a highly motivated, customer focused individual to join the team as a Bilingual Administrative Assistant on a regular, full time basis.

Key Accountabilities:
Uphold Manulife Financial's excellent service image by consistently giving timely reception to all telephone calls on the incoming 1-800 line (approx. 150-200 daily) while displaying a professional, warm and efficient manner. This person is the front-line contact for the entire SISIP Services Department
Responsible for handling our group email in-box, distributing inquiries to Operations Specialist or adding into our system to be handled.
Recognize and answer basic questions courteously and appropriately; otherwise connect callers to the proper service provider immediately and accurately
Escalate non-standard situations and issues promptly and effectively to ensure quality service
Identify opportunities for process improvements and thereby contribute to departmental goals
Process application for life insurance coverage by obtaining data from Policyholder
Verifying accuracy of life applications
Calculating monthly/annual premium amounts
Issuing Certificate of Insurance to members and processing address changes
Ensure the highest levels of quality and service are achieved
Miscellaneous tasks or projects as needed/required

Job Requirements:
Thorough knowledge of CAR, RTIP and IRM products is an asset.
Excellent written and verbal communication skills in both French and English is required
Client and service-oriented, showing perseverance and initiative to ensure that clients feel valued and important
Ability to handle client calls during peak load periods while maintaining professionalism and quality
Solid understanding of PCs and common software
Thorough knowledge of applicable administration systems (OPERA) (Navigator) & (MedOne) an asset.
Working knowledge of different product types (Basic Term Life, Optional Term Life, SIB, SSB, DL, Paid Up Certificates, Advanced Benefits, etc.) is considered an asset.
Knowledge and experience with quality control methods
Good problem solving skills
Excellent organizational skills and ability to prioritize workload.
Positive influence on other members of the Team contributing to the High Performing Team culture.
Ability to achieve a level of experience that permits functioning in the position with little on the job assistance/supervision required

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.