Underwriting Training Specialist

Manulife - Kitchener, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Underwriting Training Specialist is responsible for the creation, delivery and maintenance of an effective Underwriting training program. The ideal candidate will also be responsible for supporting e-learning strategies, partnering with various internal teams to develop and deliver adult education-based curriculum through online and classroom learning.

Key Accountabilities:
Develop, training materials which include strategies, lesson plans and presentation materials
Create and implement training strategies and plans that support business initiatives and projects
Research, design, facilitate and evaluate key training and development solutions that meet learning needs
Develop tools to evaluate learning i.e. tests, case studies
Develop and maintain Underwriting process documentation
Monitor training effectiveness and work with Leaders to resolve training related issues

Job Requirements (Knowledge/Skills/Competencies):
3+ years Group Benefits Underwriting experience
2+ years in a training capacity
Experience developing and delivering online learning for a wide variety of audiences
CEBS Group Benefits Associate (GBA) designation
Proven communication skills, both oral and written
Understands and effectively applies adult learning methodology
Energized individual with an aptitude to learn
Strategic thinker and innovative
Proficiency in English and French would be considered an asset

Key Problems/Challenges:
Ensure consistent and accurate information is provided to the Underwriting organization
Understand the broad implications of changes on the business units and translating them into a training solution
Ability to manage competing priorities

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.