Financial Service Representative (9616)

Bill Gosling Outsourcing - London, ON (22 days ago)

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Bill Gosling Outsourcing is currently looking for a Financial Service Representative to add to our team.

WHAT YOU WILL DO

As a Financial Service Representative, you will:

  • Respond to customer inquiries via phone and/or email
  • Negotiate payment terms and arrangements, where applicable
  • Familiarize self with finance products, marketplace lending and personal loan products to be able to provide assistance across a wide range of inquiries
  • See and understand trends, collate data and escalate issues to Customer Experience Management
  • Multi-task and switch from written to verbal correspondences / inquiries seamlessly
  • Outbound calling to customers that have recently inquired about personal loans

WHAT WE ARE LOOKING FOR:

· At least 1 year sales & service experience

· Strong written & oral communication skills

· Flexible and able to work in a dynamic environment of rapid change in procedures and prioritization

· Familiarity with personal loan products and financial services (interest rates, amortization, credit bureau reporting, etc.)

· Experience working with others in a collaborative environment, encouraging others and demonstrating the desire to help others succeed.

WHAT WE OFFER:

· Full-time opportunity to work from home during, but not after, the COVID-19 pandemic.

· Hours of Operations: Monday to Friday – 12:00 pm to 11:00 pm

· Competitive Wage $14.75 / hour

· Health & Dental Benefits available after an initial waiting period

· Ongoing training / personal development

· Great work culture where you can learn and grow

· Games room, lunch room (in office) and discounted Corporate GoodLife Memberships

· Casual Dress Code

Mandatory Virtual Training – 4 weeks (from home) – Monday to Friday: 9:00 am to 5:30 pm

ABOUT US

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service, Sales & Collections, with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

WHERE ARE WE?

Citi Plaza Mall

225-355 Wellington St.

London, ON

CHECK US OUT FOR YOURSELF

Instagram: @bgocareers

Facebook & LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers

Apply now or reach one of our Branch Recruiters at 1-888-372-5708

Bill Gosling Outsourcing welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Expected start date: 2021-05-31

Job Types: Full-time, Permanent

Salary: $14.75 per hour

Benefits:

  • Dental care
  • Extended health care
  • Vision care

Schedule:

  • 8 hour shift

COVID-19 precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Virtual meetings
  • Sanitizing, disinfecting, or cleaning procedures in place