Sales and Artistry Coordinator - Vancouver Canada

Charlotte Tilbury - Vancouver, BC (30+ days ago)

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What the job does:
The Sales and Artistry Coordinator is responsible for representing the authority in the industry through sales, education and artistry. The Sales and Artistry Coordinator is responsible for the effective and efficient operations of the Charlotte Tilbury account in store. An ambassador for the Charlotte Tilbury brand. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. Overseeing the day-to-day operations on counter, the Sales and Artistry Coordinator is also responsible for anticipating needs while executing with excellence the sales, brand engagement, merchandising, operations, training, retailer relationships, among other tasks in this position. This role exudes passion and enthusiasm for Charlotte Tilbury to the customer, delivering a unique and personalized shopping experience.

1. Sales

Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transactions (IPT), door ranking, and product ranking
Communicate agreed targets and work with direct reports to agree sales objectives and deliver them
Responsible for being a specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
Think creatively to ensure business growth year over year
2.Customer Service
Manage customer queries, through the use of sound judgement and achieving positive outcomes
Work collaboratively with the Education and Artistry team to ensure we are providing and receiving continuous training and development. This ongoing development should be both internal and external to ensure Charlotte Tilbury standards are achieved in areas of service, artistry and product knowledge.
Take every opportunity to extend exceptional customer service beyond the in-store experience.
Help provide an atmosphere that motivates and inspires MAGIC service, both internally and externally
3. Team Development

Proactively schedule and anticipate in-store support needs for driving sales
Create a positive, cohesive, and cooperative team culture in-store
Create and maintain an atmosphere of open and positive communication, professionalism, and creativity at all times through team meetings, training, and a collaborative leadership style
Recognize and celebrate great performance
4. Operations

Implement door development plans and schedule support to address business growth needs
Maintain the required inventory levels and accurate stock files, escalate inventory needs as directed by channel to optimize sales
Implement visual merchandising, new launch displays, and collateral placement as directed by the Magic Office
5. Store and Retail Partnerships

Establish and develop a cooperative and mutually respectful relationship with the entire store team
Build relationships that are meaningful through strong communication, reliability and partnership
Maintain the store standards and policies at all times
Proactively suggest win-win opportunities to drive sales within store
Requirements

You Will Have:
3-5 years of Beauty industry experience
1-2 years of Beauty multi-unit retail management including Sephora
Intermediate skills in MS Office including: MS Word, Excel, and Outlook
Excellent numerical and analytical skills
Ability to influence others
Excellent communicator, both written and oral
Demonstrated ability in creating sales strategy and consistently achieving sales plan
Demonstrated success in developing winning teams
Must possess strong strategic thinking and decision-making skills
Must be able to create winning partnerships with retailers
Benefits

Healthcare benefits, Commuter Pre-Tax program, plus 401(K) employer match, Tilbury Treats (Employee Discount Platform)
Generous product discoun