Food and Beverage Manager

South Beach Casino & Resort - Libau, MB (30+ days ago)

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Job Summary

The Manager works with the director to ensure that the needs of the department are met. This position manages, supervises and leads the restaurant and lounge staff, oversees operations and ensures customers are attended to accordingly to South Beach Casino & Resort standard. Additionally, the Manager will be required to serve guests and patrons for ultimate and overall customer service.

Benefits to working with us

Great working environment, permanent full-time hours, discounted meals, full benefits paid by employer, employer-matched pension plan, and for those employees who are status, you will pay no income taxes!

Essential Duties and Responsibilities

  • Ensures and promotes positive customer relations by providing prompt, courteous and efficient service to patrons personally and by all servers or bartenders and support staff
  • Greets patrons and guests, presents menu, answers questions, makes suggestions and processes payment
  • Observes guests and personnel to respond to any additional requests or concerns
  • Deals with guest concerns in a timely manner with professionalism
  • Trains, develops and coaches restaurant and lounge personnel as needed
  • Assists with all support functions like brewing coffee and replenishing supplies
  • Coordinates the daily work schedule for the serving and bussing staff, including adjusting schedule based on business needs and demands
  • Administrates payroll, maintains employee files and plans PTO
  • Helps with performance review process by providing strengths and opportunities of servers, support staff and bartenders
  • Conducts disciplinary action and conversations as needed and in a timely manner
  • All other duties as assigned

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of three years serving in a fast paced, high volume environment is required. Ideally have prior Manager experience in restaurant or lounge. Proven superb customer service skills highlighted with your communication skill you have an understanding of overall business goals with the ability to make decisions in a stressful environment is necessary. Preferably you have experience with MICROS, Microsoft Office programs and time and attendance management systems. Attention to detail, strong work ethic and ability to lead a team are essential.

The incumbent must obtain and maintain approval from the Liquor and Gaming Authority of Manitoba.

Job Type: Full-time