Data Analyst, Product

Thinkific - Vancouver, BC (30+ days ago)

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We'd love to put your mind at ease while looking for a new opportunity during a pandemic.
Read about how we're supporting #TeamThinkific during COVID-19 and how we've transitioned to working remotely.

Are you an advocate for data-driven decision making? Can you take numbers and raw data and turn them into meaningful and actionable insights? Do you get excited about working with stakeholders across the business and being able to influence product roadmaps? For you, it's not about the numbers you see, but in wielding them to help make meaningful business decisions. You're looking for a big challenge that holds the opportunity to make an impact—and you'll find that at Thinkific!

As a Data Analyst, Product, you will be an integral support to the Product organization as they work to execute the Product vision. You'll be a key part of the Data team, with a dedicated focus on Customer Analytics—think analyzing user flows, funnels, feature usage, and customer feedback. You will aim to identify patterns in user behaviour and derive insights and themes that will influence the Product roadmap, connecting to stakeholders on the Product Management, Design, and Marketing teams in the process.

In this role, you will:
Analyze customer data, generate insights, and find opportunities related to the early and ongoing success of our Course Creators
Ensure that product usage data is structured, organized, and accessible to stakeholders and build out reporting capabilities for accurately tracking key metrics
Research and analyze user flows, funnels, activation, retention, and qualitative feedback to derive insights and themes and present opportunities to the Product team
Assess the sensitivity and opportunity of building out new features and enhancing existing ones
Champion the use of data for decision making through knowledge sharing, data literacy education, and training programs
Perform a variety of ad-hoc analyses and proactively identify areas of opportunity for different business units
Contribute to and support the data strategy across the business

To be successful in this role, you must:
Have 4+ years of working experience in a data analysis or similar role in a SaaS/tech environment
Understand and have an interest in mapping data to the customer journey and influencing business decisions
Be organized and detail-oriented, with the ability to think critically and analytically
Demonstrate a solid understanding of statistical and data modelling concepts
Have experience accessing, transforming, and analyzing data from a variety of sources
Possess proficiency in SQL and Excel
Display strong communication skills and the ability to convey the results of an analysis using dashboards and both written and verbal reports
Be able to work independently in a fast-changing environment
Have a solid understanding of experimentation and A/B testing principles

You might be the person we're looking for if you:
Are eager to learn and grow—you've likely attended post-secondary education, continue to seek opportunities to level up your skills or have equivalent professional experience in a similar role
Are knowledgeable in key SaaS metrics
Hold a passion for learning and professional growth
Understand and have an interest in product management and marketing
Have previous experience with Amplitude, Mixpanel, or a similar tool
Are comfortable working with at least one BI tool such as Mode, Tableau, or Looker

Bonus points if you:
Have familiarity with data techniques in Python and/or R
Are comfortable with ETL tools and techniques

About us:
We're about the results of online learning and the people along the way! Thinkific is a software platform that enables entrepreneurs to create, market, sell, and deliver their own online courses.

Our mission is no less than to revolutionize the way people learn and earn online by giving them the tools they need to turn their expertise into a sustainable business that impacts both them and their audience. We believe in meaningful, innovative work: we're building and expanding an incredible product that empowers course creators around the globe while working collaboratively to learn and succeed together. Together, we've served over 40,000 course creators and more than 10 million students, and these numbers are growing each day!

Why we think you'll like working with us:
Read What to Expect when Applying at Thinkific to learn about our hiring process (and how we put candidates first!)
Be part of a team of incredibly talented, passionate, and driven people focused on building and innovating on a best-in-class learning platform
Make an impact with your work—each person has an equal opportunity to contribute to our goals and every day, we get to see how Thinkific is empowering both course creators and their students
Join one of the fastest-growing companies in Vancouver and find opportunities to grow in your own career—offering advancement opportunities for our team members is important to us!
Contribute to Thinkific's award-winning culture—we're one of Canada's Most Admired Corporate Cultures and a certified Great Place to Work!
We offer competitive salaries, a comprehensive benefits package including health, dental, and vision coverage, and an Employee and Family Assistance Program to support the wellbeing of you and your family
Get additional health and wellness support through a lifestyle or health spending account to put your dollars where you need it most
Enjoy our open vacation policy and flexible work environment, because we know the importance of having a great work-life balance (and sometimes, you do your best work in slippers)
Learn and Grow is one of our values and we take it seriously, providing opportunities through lunch and learns, training, workshops, mentorship, and our $1500 education allowance
Our team spends time together outside of work, too—we have board game nights, have gone rock climbing, hosted family BBQs, a weekly cookie club (that's right!), and each year, we host an annual retreat on Gambier Island
Grow your career AND your family at Thinkific—you'll be taken care of with our parental leave top-ups as you add to your family
Our office is close to major transit routes, bike-friendly, and centrally located at the intersection of some of Vancouver's coolest neighborhoods
Stay fuelled with healthy snacks, free coffee and tea, kombucha, and the occasional Friday beer and cider
Hang out with the @dogsofthinkific (and yes, they're as cute and cuddly as they look)
Work with the hardware you're most comfortable with, and upgrade or replace your system when you need to with our technology bonus
Stay fit with subsidized gym access or by joining one of Thinkific's sports teams
Be confident bringing your whole self to work—we're proud to be an inclusive company with a diverse team and values grounded in ethics and equality
Thinkific welcomes all applicants regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs or disbeliefs, or status. We believe that different perspectives and backgrounds are what make a company flourish and we welcome you!

This is an incredible role for the right candidate. We can't wait to meet you!