This position will provide comprehensive Customer Service support to Proterra’s Regional Service Manager of your assigned area of responsibility and other site leadership team members. You will be responsible for customer service acceptance process, retrofit campaign completions, team support, troubleshooting, repair, customer interaction and general support of Proterra’s fleet of all electric transit buses and associated charging equipment.
About the Role – You will:
Maintain excellent communication with customers and property staff.
Support launch of new buses, charging stations and Regional Field Service Representatives.
Complete retrofit campaigns.
Repair, maintain, troubleshoot and service electrical buses and chargers using skills and tools that range from computer diagnostics to basic mechanical tools.
Monitor subcontractors work to ensure quality and timeliness of completion.
Maintain detailed and timely paperwork and documentation for repairs and installations.
Performs other duties as assigned by management.
About Our Group:
As strategic partners, the Customer Service team strives to ensure that our values, culture and engagement always allow us do great things for our company.
We strive to provide the highest level service and support to our clients each and every day.
We work collaboratively to build strong relationships with our clients, partners, and own team.
We treat each other with respect……and always try to have a little fun every day!
This position will be part of the Greenville based Customer Service team that supports Proterra’s Manufacturing and Engineering operations in all Proterra facilities.
You will report to the Site Field Service Senior Manager and collaborate with other Customer Service team members located at our headquarters in Burlingame, CA and manufacturing facilities in Greenville, SC and Los Angeles, CA.
Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization and external customers.
Customer-focused attitude, with high level of professionalism and discretion.
Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
Detail-oriented, resourceful, diligent and able to operate independently with limited supervision (completing assigned work accurately and in a timely manner).
Strong time management and organizational skills.
Sound judgment; Good problem-solving and analytical skills (troubleshoot technical issues, communicate and document solutions to non-technical parties).
Excellent communication skills.
Your Experience Includes:
2+ years’ experience of directly related work.
High School Diploma or equivalent.
Must have 310-T and/or Red Seal Certification allowing you to work on Transit buses in Ontario
Must have proper identification to cross the Canadian/US Border.
General knowledge of bus, automotive and/or vehicle systems.
Hands-on experience in either electrical, mechanical or other related field service experience; experience with electrical and mechanical troubleshooting.
Experience interacting and communicating with customers.
Intermediate level computer skills (including MS applications).
Good driving record demonstrating ability to safely operate a company/customer vehicle.
May work various shifts as needed; may be requested to travel to different locations.
Lifting up to 25 pounds and occasionally 50 pounds.
Able to walk, stand, crouch, bench, kneel, lift, carry and reach as needed in large and tight spaces.
Good eye/hand coordination and ability to identify color variations, depth perceptions and close or distance visual items.
Manual dexterity with occasional repetitive finger motion.
Ability to work in manufacturing environment with extreme heat and cold conditions.
Wear protective clothing or respiratory protective equipment.
Works with irritant chemicals, gases, etc.
You might also have:
Associates Degree or higher in an applicable technical field.
ASE or other applicable certification.
Commercial Driver’s License or ability to obtain.
Location: will be working at customer locations throughout the Country and report up through Proterra Service Management based in the Greenville, SC area and will be responsible for supporting new and current customer sites across Ontario (Initial job training will be done in Greenville, SC and at other locations).
Travel: Up to 80% of the time to our various customer sites throughout Ontario and throughout Canada. May also include trips within the US.
Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).