Senior Interaction Designer - TELUS Standards and Brand Resources

Telus Digital - Toronto, ON (30+ days ago)

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What you’ll do:
TELUS Digital is seeking a Senior Interaction Designer to create world-class experiences for our customers. The ideal candidate will demonstrate knowledge in both strategic and tactical elements of user-centered design. At a strategic level, you possess the relationship-building skills to communicate clear and consistent Web user experiences across an enterprise. At a tactical level, you demonstrate strength with interaction design fundamentals, including information architecture, content strategy, mapping flows / journeys and concepting.

This is a full-time, renewable 1-year contract position.

What you’ll be responsible for:
Applying user-centered design processes and industry best practices to design world class digital experiences for all screen sizes and types that holistically solve customer and business challenges
Driving the information architecture and experience design of Brand Resources, a tool for TELUS Team Members and external partners to access all Standards to deliver products at TELUS
Crafting and leading exploratory design sessions, mapping workshops and other collaborative working sessions with team members and partner stakeholders
Generating user interface sketches and wireframes, as well as helping to create prototypes to test and communicate ideas and solutions
Facilitating discussions around your work and its iterations with your peers and stakeholders
Leveraging your skills in interpretation of usability testing, user research, and web analytics to uncover insights and identify gaps
Developing reusable experiences that can be leveraged by all TELUS teams
Mentoring of junior and intermediate interaction designer(s)

What you’ll need to be successful:
Experience as a senior interaction designer with a body of work that demonstrates your depth of skill, and ability to lead design in projects
Strong understanding of brand management tools
Ability to gracefully give and receive feedback
Experience designing with templates and pre configured design patterns to design an optimal
Hyper-focused on delivering great customer experiences aligned to business outcomes
Passionate about modern design practices and methodologies, but flexible enough to think outside the box when required
Well-versed in lean digital product development life cycles in a highly-collaborative, agile environment
Highly detail oriented and organized, with exceptional analytical skills
Able to facilitate user research interviews, design sprints and communicate design rationale and build consensus
Expert in user-centred design (UCD), information architecture (IA), interaction design (IxD), wireframing and prototyping
Comfortable with industry standard design tool sets including Sketch, InVision, Google Suite… plus whiteboard, pen, paper and stickies!
Solid understanding of Web accessibility best practices and an ability to create accessible products
About TELUS Digital

We’re a product-driven team within TELUS, responsible for our company’s digital evolution. We simplify the path to production so teams can focus on what matters most.

TELUS Digital’s mission is to make life easier for our 12 million customers – and for our team. We build smart, customer-centric and data-driven experiences for telus.com, business.telus.com and the My Account app.

Our team includes a passionate group of strategists, UX and visual designers, full stack developers, content managers, scrum masters, testers, product owners, people experience specialists, and other digital experts.

We’re looking for team members who:
Share our passion for all things digital
Thrive in an agile, lean and fast-paced environment
Clearly see things from the perspective of our customers
Are curious, experiment and never stop learning
Embrace diversity and new ideas

What you can expect from us:
An environment where you’re encouraged to share and act on your ideas
Flexible work hours in a central downtown location
A welcoming, relaxed office with a casual dress code
A culture committed to giving; every year we donate time and resources in our communities
Weekly lunches with an unending supply of healthy snacks
A fun, dynamic team that works and plays every day; great ideas can come as easily during an impromptu hallway soccer match or social team outing

We aspire to build the best products. We’re always a work in progress and looking for people to join on our mission and help us digitize telco. Learn about our team at http://labs.telus.com .

Accessibility:
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.