Customer Service Specialist

BlackboxMyCar - Richmond, BC (5 months ago)

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OVERVIEW

Established in 2012, BlackboxMyCar is the largest distributor of dash cams and automotive products across North America. We partner with the best-in-class manufacturers to bring top quality dash cams at the best prices to consumers, combined with providing the most in-depth information available to ensure that our customers are always making informed purchasing decisions. We are currently looking for a hardworking and dynamic Customer Service Specialist to join our in-house team in Richmond, BC at our head office.

At BlackboxMyCar, we pride ourselves in making sure each and every customer gets treated fairly and with respect. Our team is committed to offering the highest tier of pre- and post-purchase customer service everyday. For more information, check out our 300+ 5-star reviews on Google, Facebook, Yelp and YOTPO.

If you believe that you would be a great fit, then you’re in luck - because BlackboxMyCar is currently seeking a Customer Service Specialist to be a part of our great team. Reporting to the Senior Sales Manager, you will be collaborating with the other Customer Service Specialists in helping customers find a dash cam that’s right for them.

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YOU'LL BE A GREAT FIT IF YOU CAN...

Greet & assist all customers via phone, email, in-person, text message and live chat

Provide and address sales inquiries and technical support via the modes of communication above, as well as general customer service

Input, handle and ensure customer orders, inquiries, messages, etc. are dealt with in a prompt and professional manner

Develop and maintain relationships with current and prospective customers

Keep the rest of the sales team (other coworkers, assistant manager and manager) informed of any issues, problems or concerns

Collaborate cross-departmentally with the Office Support & Marketing teams to ensure customer requests, orders, issues, etc. are resolved and followed up in a timely manner

Provide and deal with RMAs, and then testing and processing them

Respond to reviews across multiple social media channels, including Google, Facebook, Yelp and YOTPO

Ensure your desk area always looks professional, inviting, organized and clean

Routinely test out new dash cams and related products and writing articles on them for blogs, videos, education, etc.

Assist the senior specialist, assistant manager and manager in other reasonably assigned duties and responsibilities

OVERALL, YOU ARE…

Driven

Highly creative

Multitasker

Precision-oriented

Great communicator

Likes to have fun

IT WOULD BE NICE IF YOU HAVE...

A vehicle (for testing dash cams, but not necessary)

Familiarity with social media channels

Familiarity with eCommerce platforms such as Shopify, Amazon and eBay

ABOUT BLACKBOXMYCAR

We envision a future where every driver is protected from auto insurance fraud, careless driving, and vehicle vandalism. We want video evidence to be something that makes drivers feel safer, knowing that a silent witness is always on board to offer the truth. The entire team at BlackboxMyCar work hard every day to provide as much free information on dash cams as possible so that drivers are better educated on the importance and benefits that a dash cam can bring to everyone.

Work with an award-winning team (Winner of the 2019 Entrepreneur of the Year Award)

Be part of a niche market that is growing rapidly

Surround yourself with like-minded individuals

Competitive pay

Great growth potential

The chance to work in a fun, non-traditional work environment

Located in Richmond, BC

Love what you do? We offer competitive compensation packages and a culture that thrives off of creativity and individuality. At BlackboxMyCar, you will have the chance to create a long term career with a cutting-edge team.

As the company grows, opportunities will present themselves and internal mobility and growth will be encouraged. We need awesome, hard-working people now that understand the culture behind a start-up and are willing and excited to be a part of everything that goes along with it.

BlackboxMyCar is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. BlackboxMyCar also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.