guest services manager

Edward Village Hotel, North York - North York, ON (30+ days ago)

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College/CEGEP

3 years to less than 5 years

Additional Skills
Supervise staff
Recruit and hire staff
Perform front desk duties
Conduct training sessions
Conduct performance reviews
Arrange for and oversee maintenance activities
Work Setting
Hotel, motel, resort
Specific Skills
Address customers' complaints or concerns
Prepare budgets and monitor revenues and expenses
Negotiate with clients for the use of facilities
Establish work schedules
Enforce policies and procedures
Develop and implement policies and procedures for daily operations
Assist clients/guests with special needs
Work Conditions and Physical Capabilities
Fast-paced environment
Work under pressure
Attention to detail
Combination of sitting, standing, walking
Standing for extended periods
Tight deadlines
Ability to Supervise
Staff in various areas of responsibility
Personal Suitability
Initiative
Effective interpersonal skills
Flexibility
Team player
Excellent oral communication
Excellent written communication
Client focus