Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto and Montreal that has been in the Canadian marketplace for over 30 years. Our focus is on exceeding our customer’s expectations by providing exceptional customer service backed by extensive product knowledge and experience. We believe that people come first, everyone has strengths, and work should be inspiring, challenging, and fun.
When we opened our doors in 1985, we specialized in residential and multi-family mortgage products and providing short and long term guaranteed investment products. Since then, we have significantly grown our team and product lines to provide innovative solutions for our customers, backed by years of industry expertise and rates, which are among the best in Canada.
The Peoples Group Brands:
Peoples Trust Company®: As a federally chartered financial institution, and the anchor of Peoples Group, Peoples Trust offers a portfolio of financial products to individuals and businesses. With the needs of our customers in mind, Peoples Trust specializes in providing expertise in mortgage lending and servicing of Conventional, CMHC and Single-Family Mortgages. Our Deposit Services department provides registered products including RRSPs and TFSAs along with short and long-term investment GICs and high rate e-Savings accounts with online banking convenience.
Peoples Card Services® – A leading issuer of Visa* and Mastercard® credit and prepaid cards, we are recognized as a pioneer and innovator of card programs in Canada.
Peoples Payment Solutions® – Provides a ‘one stop solution’ for Canadian merchants in partnership with sponsored Independent Sales Organizations, Payment Facilitators, and Processors with connections to Visa*, Mastercard®, Discover and Interac.
Lendful Financial– Using a leading-edge approval process, Lendful Financial provides unsecured consumer loans to customers who may need an opportunity to improve credit scores, refinance credit card debt or help with home renovations or other expenses
About this Job:
We are seeking a highly motivated and skilled Digital Enablement Sales and Program Manager to support new business and sales activity and manage new digital enablement programs. Digital Enablement Program activities include, preparing sales proposals, vendor relations, working closely with DE clients, understanding and implementing regulatory and card association rules and regulations; monitoring of sales, partner performance, fraudulent and chargeback transaction activity and the planning and execution of marketing promotions activity for programs as required.
Job specific skills
Proven financial and modeling skills
Excellent Interpersonal and communication skills
Sounds like you? Here's what you'll need to demonstrate:
Respond to inbound DE and card issuing inquiries
Conduct due diligence and outbound calls to identified prospects for new programs
Prepare card proposals for presentation to prospects
Understand and articulate the DE products and services’ value proposition
Liaise with Processors, and Network Partners and internal operations, finance, legal and technical teams
Work closely with DE clients and be their internal champion, assist with new growth opportunities and introduce new products/service offerings
Report on sales activity, manage card design and production, card inventory and distribution for managed programs
Manage third party service providers, mainly call centre, processors, card fulfillment/ manufacturers, KYC vendors, etc.
Collaborate with the client and internal project manager to develop and deliver all project related documents (project plan, meeting agendas and minutes, product and program requirements, payment network forms, card artwork, product terms and conditions, product collateral etc.)
Work with and support clients, assist with new growth opportunities and introduce new products/service offerings
Monitor implementation of programs to ensure success, while escalating any issues
Monitor and track program KPIs, including but not limited to sales, revenues, chargeback, fraud.
Review product materials (card artwork, card carrier, secure packaging, cardholder agreement, etc.) for compliance with payment network rules in conjunction with internal operations team
Make recommendations on potential opportunities to improve internal processes and procedures
Other duties as required.
Other information you should know:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent periods are spent sitting and standing in the same location. While performing the duties of this job, the employee may occasionally be required to move about or lift light objects (typically less than 15 lbs.)
The regular work environment is usually an office setting with conditions typical of an office. The employee may infrequently be exposed to other conditions, such as outside weather conditions. The work environment usually has a quiet to moderate noise level. When there is a business requirement you may be asked or required to work after regular business hours including nights, weekends, and holidays.
This information should not be construed as the position’s exclusive standards. Performing other assigned duties is required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Employees are responsible for knowing and following all company policies and procedures and Federal, Provincial and Local governmental regulations including Occupational Health and Safety requirements while working and representing Peoples Group.
Compensation and Benefits
Extended Health Care
Paid leave (vacation, personal)
If you are interested in joining our dynamic team, please submit your resume today.
Peoples Group is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled.
Post Secondary Diploma or relevant discipline or a combination of experience
5 year(s): Minimum 5 years’ experience in a similar role within the Financial Services, preferably in Card Services or Issuing Services
Excellent analytical ability, with strong attention to details
Self-starter, with the ability to work independently and in a team environment
Proficient in the use of Microsoft Project, Visio, Word and Excel
Experience working with fintechs is a strong asset
Experience testing software applications is a strong asset
French language skills a strong asset
Excellent Customer Service
Exceptional Organizational Skills
Excellent Time Management
Ability to Prioritize
Excellent Ability to Analyze Data
Excellent Written Communication
Excellent Verbal Communicator