Financial Aid and Bursary Assistant

University of Victoria - Victoria, BC (30+ days ago)

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Student Affairs at the University of Victoria helps to transform students' lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in six departments: Athletics and Recreation, Campus Services, Indigenous Affairs, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services. The comprehensive and integrated range of services we provide make Student Affairs one of the most dynamic and diverse divisions on campus. Together, we support UVic's vision "to be a university of choice for outstanding students, faculty, and staff from BC, Canada, and around the world.”

As part of the larger Division of Student Affairs at the University of Victoria, the Office of the Registrar (OREG) places students at the center of its operations in the provision of core institutional services and systems. The services offered by OREG include undergraduate and graduate admission, registration, course/exam scheduling, academic records management, curriculum/calendar, scholarships/financial aid and graduation. The Office of the Registrar collaborates closely with academic and administrative partners as well as external stakeholders to provide outstanding service and support to students, parents, faculty and staff.

The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.

Job Summary

Reporting to the Financial Aid Officers, the Financial Aid and Bursary Assistant is part of the team within Student Awards and Financial Awards (SAFA) that administers the bursary program. The Financial Aid and Bursary Assistant provides administrative support for the undergraduate and graduate bursary program as well as provides back-up to the Financial Aid Assistants within SAFA.

The Financial Aid and Bursary Assistant supports the Financial Aid Officers in administering the undergraduate and graduate bursary programs for both domestic and international students. These bursary program offers over 1330 bursaries with a value of over $4 million to students each year. The Bursary Program has two application dates, one in each session at the university (Summer Session: May to August and Winter Session: September to April).

The Financial Aid and Bursary Assistant also provides back-up front counter services to the Financial Aid Assistants, providing advice and guidance to students regarding various government aid programs (i.e, Canadian and US student loans), as well as keeping abreast of any changes to the provincial/federal government aid policies and procedures. The assistant will also need to be able to access government databases and portals to obtain student loan information.

Regular hours for this position are Monday to Friday, 8:30 to 4:30pm. A modified work week may be available.

Job Requirements

Demonstrated experience providing:
Excellent interpersonal, communication, and clerical skills
Are required to relate effectively within a team environment, as well as the University community and external contacts
Good spoken and written communication skills

Demonstrated initiative and ability to:
Problem solve by using sound judgment
Work independently with limited supervision
Determine when a problem needs to be taken to a higher authority
Demonstrated ability handling sensitive and/or confidential matters with tact and diplomacy
Ability to follow complex guidelines/policies (.e.g., Freedom of Information and Protection of Privacy guidelines)
Ability to handle detailed information, accurate mathematical calculations, and enter data with a high degree of accuracy
Ability to prioritize and perform detailed work accurately in a fast paced environment with constant interruptions and strict deadlines

Specialized Knowledge/Education:
University systems such as Banner and FAST Finance are an asset.
Microsoft Office Suite and Adobe Pro are an asset.
Knowledge of the post-secondary organization, roles, policies and systems of central and academic units of the University are an asset
Knowledge of government student aid programs or post-secondary award programs is an asset.

Experience: Office or business administration

At least two years minimum experience in office administration or equivalent combinations of training, education and/or experience may be considered
Experience answering general and complex inquiries by applying knowledge of existing policies or procedures.

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here:

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact Belinda Fontes, HR Programs and Project Manager, at Any personal information provided will be maintained in confidence.
Additional Information
997863-OREG-2019-FOR JD-Financial Aid-Bursary Assistant-Clerk-PB7