Customer Service Representative

Lehigh Hanson - Vancouver, BC (30+ days ago)

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Are you an organized energetic person that takes pride in your work? Do you thrive in a fast-paced environment? Are you ready to take the next step in your career with an industry leader? We have an exciting opportunity in Vancouver to share with you!

Before we get to the job, a little about us. Lehigh Hanson is one of the largest construction materials companies in North America with more than 550 active operations in the U.S. and Canada. Our core activities include the production and distribution of cement and aggregates, the two essential raw materials in concrete. Lehigh Hanson companies also produce ready-mixed concrete, asphalt and other concrete products.

Lehigh Hanson is part of the HeidelbergCement Group, a global leader in aggregates, cement, concrete, and other downstream activities. The Group employs over 60,000 people at more than 3,000 locations in 60 countries.

Rempel Bros. Concrete, a division of Lehigh Hanson Materials Limited, is looking for a Customer Service Representative/Relief Dispatch. Our sales force focuses on building strong relationships in providing customers with solutions based on product expertise. Selling our products will require you to go beyond order taking and becoming a valued customer consultant.

Reporting to the CSR Supervisor, this position responds to customer enquiries, advises customers on technical merit of various mixes and products, receives and inputs concrete orders, determines schedule of deliveries, process order information and other duties as required.

What you’ll get to do:
Consult with, problem solve and advise clients regarding technical merits of various concrete mixes and value-added products;
Interact with customers on the telephone and satisfy their requests for information and changes in shipping requirements;
Input concrete orders, determine, and schedule delivery of concrete and negotiate timing with customers;
Support day-to-day operations in the dispatch office
On the job training will be provided

Who we are looking for:
Some Post-Secondary education is an asset
Experience in a high volume, customer service role is an asset
Experience interacting with customers on the phone is an asset
Positive and enthusiastic attitude
Excellent interpersonal, oral, and written communication skills. Good telephone manner.
Technically inclined
Proficiency in Microsoft Office and ability to learn new software applications
Demonstrated ability to work in a team environment

Location – We’re centrally located!
This position will be based out of our Shaughnessy office in South Vancouver. We’re centrally located within walking distance of the Canada line and also offer free private parking for our commuters.