Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them.
Our team is reimagining how businesses make their decisions through our award-winning Total Experience Management (TXM) platform. We work with some of the world’s top companies like Twitter, Red Bull and J.Crew to help them build stronger brands, happier workplaces, winning product portfolios and lasting customer relationships. We’re backed by some of the most respected names in business including, Round13, OMERS Ventures, Georgian, W Capital and Vistara Growth. Through their support we’ve raised over $50M in the last year!
The Alida team are high-performers who are committed to being bold and curious, while always leading with empathy and authenticity. We’re looking for talented people who thrive in a fast-paced environment and are keen to make an impact by bringing their big ideas to life. As a digital-first culture grounded in agility, Alida has intentionally built a hybrid work environment where our employees can choose when they’d like to work from home or come into the office to engage with their peers.
*The Technical Support Analyst can be based in London, UK or Paris, France, however we are only considering candidates who can write and speak English and French fluently for this role.*
About the Support Services Team:
We are a global and cross-functional team dedicated to enable and empower our customers to use our products in fast, efficient, and world-class ways. The Technical Support team provides customer and internal staff with responsive and insightful technical support for all our products by working closely with our Engineering teams to provide workarounds and/or permanent solutions to our customers.
It is our job to ensure a high level of customer satisfaction in every interaction we have with our customers.
We can’t wait to meet you!
We understand that applying for a new position takes effort and want to thank you in advance for taking the time to introduce yourself.
At Alida, we’re dedicated to fostering an environment where our employees feel heard, valued and included.
We believe that a diverse team is a core pillar in building better products and services for our global customers and we strongly encourage applications from all people regardless of race, religion, gender, age, disability status or sexual orientation.
Follow us at www.alida.com and engage with us on LinkedIn, Twitter and Instagram.