A shift manager reports to an upper level manager, but oversees lower level staff as well, making sure that all employees show up for work, all assigned tasks are completed, customers are happy, and all business runs smoothly.
Essential Duties and Responsibilities of a Shift Manager
- Assigns tasks to employees on shift.
- Addresses and resolves customer inquiries and complaints.
- Cleans and organizes work area as needed.
- Engages with customers to ensure they are satisfied with service and products offered.
- Promotes specials, sales, and new products or services when relevant.
- Orders supplies and products when stock runs low.
- Manages cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift.
- Adheres to and enforces company policies and guidelines.
- Enforces the proper disciplinary measures when subordinate employees fail to adhere to company policy.
Required Knowledge, Skills and Abilities
- Possesses strong organizational skills and attention to detail, the latter being particularly important when managing cash drawers and registers.
- Demonstrates authoritative but fair leadership qualities.
- Should have friendly and calm demeanor.
- Demonstrates excellent communication and customer service skills.
- Must work well with a team.
- Must be comfortable handling and counting money.
Education and Experience
- High school diploma or equivalent recommended.
- Work experience in relevant industry (e.g. retail, food service, casino, etc.) is required.
Job Types: Full-time, Part-time
- management: 1 year (Preferred)