Retail Manager - Toronto

myZone Media Inc. - Etobicoke, ON (30+ days ago)

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A Bit About Us

myZone Media provides event professionals with ticketing, marketing, printing, and software development services. Our long-term vision (BHAG) is to become the world’s largest event automation software platform. Our brands include,, and several more. Our clients include Glow Gardens, Lumaze Lights, The Vancouver Folk Music Festival, Twisted, and Grease the Musical. While we do our best to stay focused on the events industry, we serve clients in a broad range of industries including eCommerce, technology, industrial, healthcare, and not-for-profit. You can read more about our company here!

The Position

This role is a seasonal position intended for an organized leader who takes initiative and thrives in a fast-paced environment. The ideal candidate would have the ability to provide exceptional customer service and upkeep positive energy in a fast-paced environment. You'll be responsible for overseeing booths and ensuring premiere customer service is provided to all customers during the Glow Festival.

The Event

Glow is a seasonal community festival, bringing together the people who love to stroll, laugh and play under the twinkle of half a million lights. Our playgrounds and interactive features will entertain the kids for hours, while Glow’s illuminated sculptures and backdrops are perfect for snapping selfies and family photos. We also invite you to shop for one-of-a-kind gifts, take home fresh produce, and sample seasonal goodies and beverages. It’s all the magic and wonder of an outdoor festival, hosted inside a cozy and spacious venue. Glow Toronto is located at: Toronto Congress Centre 1020 Martin Grove Rd, Etobicoke, ON M9W 4W1. Read more about Glow here!

Primary Responsibilities

Ensure smooth day to day operations

Oversee 4-6 booths

Responsible for set-up and breakdown of booths

Stock product

Supervise booth associates

Responsibly and accurately handle cash

Provide exceptional customer service

Weekly management meeting

Ensure all visual standards are executed.

Requirements of Applicants

Proven ability to delegate

Management and Customer Service Experience

POS (Point of Sale) experience

Preferred Experience

Booth Management experience


Shift Lead

Key Holder Experience

Work Hours

Christmas Event Period: November 28th, 2019, to January 4, 2020

Start Date

A week before the event opening for training and set-up. Hours of Operation

11/28 - 12/20

Monday - Friday: 4pm - 10pm / 11pm (on some Fridays)

Saturday: 1pm - 10pm

Sunday 1 pm - 10 pm

12/21 - 1/4/20

Monday - Friday: 12pm - 10pm / 11pm (on some Fridays)

Sunday 1 pm - 10 pm

**Closed on Christmas Day and various other dates.

**Some days/hours may fluctuate, a full schedule will be provided upon hire.

**Dates / hours may change before the event begins

The Booth Manager shift is 30 minutes before opening until 30 minutes after closing.

Thanks for taking the time to check out this opportunity! Unfortunately, due to the number of applications that we receive, we are not able to contact everyone who applies. However, all applications are all stored in our talent database and will be considered for future opportunities.