IT Coordinator

Keyser Mason Ball LLP - Mississauga, ON (30+ days ago)

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Keyser Mason Ball, LLP is a leading full-service business law firm with comprehensive offering of legal services in Corporate/Commercial law, Employment Law, Branding & Franchising Law, Wills & Estate, including Family Law and Mediation, located in Mississauga near Square One. KMB equips clients with expert support that minimizes risk while finding innovative and cost-effective legal solutions to achieve their goals. Our rapid growth has created the need for an on site IT Coordinator who will work with Triella (our outsourced IT company) to provide on site services at all offices.

Overview of Responsibilities

You will provide technical troubleshooting and support for hardware and software applications. You will coordinate with Triella when needed to resolve end user issues. You will manage the Avaya phone system in conjunction with the outsourced phone system company. You will maintain dictation equipment, printers and other technology equipment. You will manage and update the firm’s intranet and website.

Detailed Responsibilities

Ø Maintain an inventory of hardware to support end users ensuring that there is enough equipment for rapid growth

Ø Image computers using a provided standard image

Ø Set up computers, printers, monitors, phones, dictation devices and other peripherals as needed in support of new and existing employees

Ø Assist users with the set up on Citrix Workspace on their personal computers

Ø Work on tickets created by the firm to address concerns of firm members

Ø Escalate tickets you cannot resolve to Triella

Ø Send communicate on system related issues to the firm

Ø Provide technology orientation to new users

Ø Provide ad hoc training to users as needed

Ø Maintain the phone list

Ø Create or modify presentation documents (PowerPoint, charts, internal documents) upon request

Ø Assist with the set up of boardroom audio visual technology for firm and client meetings

Ø Maintain and manage the firm’s Intranet and external web site


Ø Knowledge of HTML editing is required to post updates and changes to our Intranet

Ø A+ Certification

Ø Knowledge of Microsoft Office 2016

Ø Knowledge of legal applications is an asset

Ø Knowledge of Word macros is also an asset

Reports to: Controller/General Manager


  • Dental care
  • Life insurance
  • Extended health care
  • Vision care
  • Vacation & paid time off

Reference ID: KMBIntern

Job Types: Full-time, Permanent

Salary: $35,000.00 to $45,000.00 /year


  • HTML and web editing: 1 year (Required)
  • Office 2016 Suite or above: 2 years (Required)