The Executive Director, Citizen Experience Innovation & Performance is expected to contribute innovation, leadership, strategy, and direction to a vibrant City with a combined annual operating and capital budget of over $500 million, serving a population of approximately 230,000 residents. The Executive Director reports to the City Manager and collaborates as part of the executive leadership team to execute City Council’s vision throughout the organization.
This newly created portfolio oversees the Citizen Experience, Corporate Strategy & Performance, People & Organizational Culture, and Technology & Digital Innovation departments. Opportunities in the portfolio include creating the vision for enhancements to our interface with the community, including:
Elevating customer-service to be more citizen-centric;
Driving and supporting organizational cultural change and the people strategy;
Leading a digital transformation and supporting the evolution of how we work; and
Refining our strategic planning processes.
This role demands a strategic change leader who is highly influential and can challenge the status-quo to make incremental change in our organization. Experience in a large, complex organization with diverse stakeholders is required. Technical experience within the functional areas is not required, but generalized expertise and an overall sense of how the functional areas drive business performance is a requirement.
You are well known as a flexible, determined, influential, and passionate leader who can lead through people and ‘lives’ your values. You have a proven track record of operational success, inspiring teams, and making measured and innovative enhancements to program and service delivery. This role is ideal for an executive leader who thrives on challenge and is looking to make an impact in an organization and in our community.
To confidentially explore this exciting leadership opportunity, email a detailed resume to the attention of Maria Burns, Senior HR Consultant at email@example.com or apply online at regina.ca.