Senior Regulatory Affairs Manager (Product Safety: NHP and OTC).

DECIEM - Toronto, ON (30+ days ago)

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Senior Regulatory Affairs Manager (Product Safety: NHP and OTC)

DECIEM is seeking a Senior Regulatory Affairs Manager to lead, recruit, train, and manage the Product Safety: Risk Management, Documentation, and Customer Escalation team. The successful candidate will be the main liaison between both the Customer Happiness (service) and Regulatory Affairs, and Regulatory Affairs and DECIEM’s insurers. As an integral member of DECIEM’s Regulatory Affairs team, the successful candidate will also help develop enhancements to DECIEM’s product safety processes and documentation.

Toronto
What are we looking for?

DECIEM is seeking a Senior Regulatory Affairs Manager to lead, recruit, train, and manage the Product Safety: Risk Management, Documentation, and Customer Escalation team. The successful candidate will be the main liaison between both the Customer Happiness (service) and Regulatory Affairs, and Regulatory Affairs and DECIEM’s insurers. As an integral member of DECIEM’s Regulatory Affairs team, the successful candidate will also help develop enhancements to DECIEM’s product safety processes and documentation.

What would you be doing?
Investigate and help resolve customer complaints.
Assess and report on regulatory and other risk.
Develop strategies for identifying and managing risk and mitigating risk as necessary.
Implement and streamline documentation systems.
Liaise between Customer Happiness and Regulatory Affairs.
Liaise between Regulatory Affairs and DECIEM’s insurers.
Manage claims and be the main point of contact for all claim related issues.
Perform other related duties as assigned.
What skills and qualifications do you need?
7-10 years either working with claims in the insurance industry or with complaints in the cosmetic or pharmaceutical industry.
Bachelor’s degree in a related field is required.
Designations or training in the insurance industry an asset.
Ability to navigate a fast-moving environment.
Excellent problem-solving skills.
Excellent communication skills.
Ability to prioritize and manage multiple, concurrent, and often global projects.
Extremely well organized.
Discretion and ability to work with confidential and sensitive scientific and customer data.
Ability to work independently.
Ability to work collaboratively with departments to implement changes or new systems.
Ability to mentor, coach, and direct staff.
Still interested?
Kindly send us your resume to hr@deciem.com. We really appreciate your effort in applying to this position. However, only those candidates who have been shortlisted for interviews will be contacted.

And the serious stuff:
DECIEM is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.