Contact Centre Agent - Seasonal - Full/Part Time

Blue Mountains/Collingwood - Blue Mountains, ON (30+ days ago)

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Contact Centre agents act as the first point of contact for guests and potential guests of the resort by servicing inbound phonecalls and selling on-resort experiences, including lodging packages, season passes, lessons, camps and other activities. We service Fully Independent Travelers, conference guests and the general public. We are the “voice” of Blue Mountain Resort and provide detailed information regarding all aspects of our destination and its offerings.

WHAT’S IN IT FOR ME?

Hourly rate of $15.50
Your choice of Full Time or Part Time Hours

Resort perks:
Free Ski/Snowboard Pass;
Discounted lift tickets you can share with your friends;
Free rentals;
Staff priced meals & Starbucks treats;
Retail savings at Columbia, North Face, Red Devil, Hillside, Lifted and more;
Staff room rates at all our hotels;
Reduced rate experiences at all other Alterra Mountain Company resorts.

WHAT WILL I BE DOING?

Sell and/or reserve lodging for leisure, group and conference guests
Sell and/or reserve bookable activities such as Golf, Snow School and Kids @ Blue offerings to independent travelers and locals
Sell season passes and gift cards
Consistently use the Blue Mountain Resorts sales script while striving to consistently achieve set sales targets while providing exceptional customer service
Provide accurate & detailed information and inform callers on resort offerings, inspiring exciting & transformational experiences
Stay up-to-date with new and changing information through various resources provided
Participate in staff events to increase knowledge of resort offerings

WHAT DO WE NEED FROM YOU?

Thrives in a sales environment; some previous sales experience an asset
Previous Contact Centre or Customer Service experience an asset
Advanced computer skills: comfortable working with multiple systems and multi-tasking
Excellent customer service, interpersonal and communication skills
Articulate, with an excellent command of the English language

BLUE MOUNTAIN RESORT COMPANY OVERVIEW

Blue Mountain, Ontario’s largest mountain resort is nestled on the shores of Georgian Bay, located 90 minutes north of Toronto. Blue Mountain has become the four-season destination of the North, visited by more than 1.5 million guests a year. Winter at the resort boasts 43 ski and snowboard trails enhanced by a world-class snowmaking system. Summer months offer the largest downhill mountain biking facility in Ontario, Monterra Golf course, Ridge Runner Mountain Coaster, Cascade Putting Course, Timber Challenge Ropes Course, Wind Rider Triple Zips and a private beach property among other seasonal attractions. Year-round the resort attracts visitors to more than 1,000 luxury accommodation units and 45 unique concept restaurants, bars and retail stores in our pedestrian Village. 53,000 square feet of state- of-the-art conference space caters year-round to corporate meeting groups. Blue Mountain is owned by Alterra Mountain Company and offers the Ikon Pass, the new standard in season passes. Visit www.bluemountain.ca for more information.

ALTERRA COMPANY OVERVIEW

Alterra Mountain Company is a family of 14 iconic year-round destinations, including the world’s largest heli-ski operation, offering the Ikon Pass, the new standard in season passes. The company owns and operates a range of recreation, hospitality, real estate development, food and beverage and retail businesses. Headquartered in Denver, Colorado, with destinations across the continent, Alterra Mountain Company is rooted in the spirit of the mountains and united by a passion for outdoor adventure. Alterra Mountain Company’s family of diverse playgrounds spans six U.S. states and three Canadian provinces: Steamboat and Winter Park Resort in Colorado; Squaw Valley Alpine Meadows, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton in Vermont; Snowshoe in West Virginia; Tremblant in Quebec, Blue Mountain in Ontario; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Alterra Mountain Company honors each destination’s unique character and authenticity and celebrates the legendary adventures and enduring memories they bring to everyone. For more information, please visit www.alterramtnco.com.

Blue Mountain Resort is committed to supporting a culture of diversity and inclusiveness across the organization. We believe in equal opportunity and it is our priority to ensure a barrier-free recruitment and selection process. If you are contacted for a position, please notify Human Resources of any accommodation needs you may have during the selection process. Information received regarding the accommodation needs of applicants will be addressed confidentially.

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