Relationship Manager, Fulfillment

FCT - Oakville, ON (30+ days ago)

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Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us!

As a Fulfillment Relationship Manager, you will be responsible for maintaining and growing lender relationships by meeting with assigned lenders on a regular basis to understand their business, proactively present solutions and ensure our products and services are meeting their needs. In essence, you will be an extension of the lender at FCT.

Maintain lender relationships by meeting with assigned lenders on a regular basis to understand their business and ensure we proactively present solutions. Work with our lender partners to determine pain points and align solutions to address.
Identify and build relationships with key customer stakeholders. Exhibit subject matter behaviour and knowledge to create trust and comfort with customers by demonstrating knowledge about FCT, the industry and about the customer’s processes and business. Knowledge, influencing abilities and responsiveness are key.
Ensure effective implementation and communication of new launches/initiatives with both internal and external business partners and customers from initiation of the launch to the post-launch activities. You will work closely with all stakeholders, collaborating to ensure that all requirements will be fulfilled and all stakeholders are tracking with the deliverables and applicable expectations are being set.
Drive, participate/contribute and implement lender initiatives/launches

5-7 years related work experience within a mortgage, lending or real estate field
Post-secondary education, law clerk/paralegal training is a definite asset
Specialized knowledge of the practices, procedures and technologies that are directly related to mortgage and real estate functions with a well-developed knowledge of the various products involved
Passionate about customer centricity with a creative problem-solving mindset
Very strong planning, organization and project management skills
Superior written and verbal communication skills with the ability to deal effectively with all levels of an organization (internal and external)

The Great Place to Work® Institute certified FCT as one of Canada’s Top 50 Best Workplaces in Canada and as one of the Best Workplaces in Canada for Women. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process. To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation. FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, record of offences, or any other basis prohibited by the applicable provincial or federal human rights legislation.