Customer Service Coordinator, Full-Time, Winners&HomeSense, Orleans

TJX Canada - Orleans, ON (4 months ago)

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Jenna discovered COLLABORATION working at TJX

Jenna is an outgoing “people person” and collaborating with her co-workers to meet customers’ needs is what makes her job fulfilling. We want our teams to have fun when they come to work and fostering relationships helps that happen!

What you’ll discover

Eligible Associates can look forward to:
One-of-a-kind, inclusive culture
Benefits that take effect your first day
Dedicated training and on-the-job resources to enhance your development
Merchandise discount for yourself and eligible family members at all TJX Canada stores
Associate and Family Assistance Program to support healthy living

What you’ll do

It’s safe to say, there’s no shortage of variety in what we do. Here are some key responsibilities of the role:

Supporting the store management team in the delivery of consistent and high quality customer service for both internal and external customers
Providing weekly updates on objectives and identifying any issues or opportunities pertaining to customer service, service area compliance and scheduling
Incorporating sales information to drive sales for given area of responsibility which includes all frontline features, fixtures and jewelry; oversees Fitting Room processes
Ensuring accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis
Training Associates on how to use registers, equipment, functions performed at the service desk area as well as the policies associated with each service area
For a closer look into the role, click HERE

What you’ll need

To begin your career with us, you’ll have:
Minimum 1 to 2 years relevant experience; retail or service industry experience is preferred
High School education or equivalent experience
Excellent problem solving and communication skills including verbal, written and active listening
Exceptional Customer Service skills with ability to identify stated and unstated Customer and Associate inquiries and needs; Strong technical knowledge of register operations

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Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. By becoming a member of our TJX Canada family, you’ll have the full support of a diverse, close-knit group of people across our Distributions Centres, Retail Stores (Winners, HomeSense, Marshalls) and our Office locations. Are you ready to Discover Different? Here at TJX Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. For additional assistance please email accessiblecareers@tjxcanada.ca