Client Service Administrator

Sun Life Financial - Waterloo, ON (30 days ago)

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You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
As a Client Service administrator, you will have the opportunity to join an exciting team supporting our small business clients while interacting with Advisors, Account Executives and internal stakeholders.

The SunAdvantage team in Group Benefits Operations supports a block of business of approximately 20,000 clients. This team ensures they provide quality, timely and exceptional service by performing administrative tasks and calls.

If you enjoy:
Always learning. Your leader will support you and help you develop within this role and beyond
Working in a fast-paced, evolving environment
Developing and maintain excellent Client relationships while understanding the importance of confidentiality
Engaging with Advisors, Clients, Account Executives and internal stakeholders on a regular basis
Putting yourself in the Clients position and proactively solving problems to increase satisfaction scores
Being organized and detailed oriented to ensure accurate contract data

You are successful at:
Being team oriented, collaborative and can build trust quickly
Getting things done and taking ownership for your work
Exceeding Client expectations
Solid ability to organize and prioritize activities to ensure key objectives are met
Strong communication, both written and verbal

What's in it for you:
Pension, stock and savings programs to help build and enhance your future financial plan
Flexible Benefits from the day you join to meet yours and your family needs
The opportunity to move along a variety of career paths with amazing networking potential
Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle
15 vacation days

You bring with you

Bilingual in English and French* (Specific to Quebec Region only)
Experience in a customer service environment
Experience in a multitasking environment
Ability to work overtime based on Client needs
Knowledge of Group Insurance products

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:
37,100/37 100 - 60,500/60 500

Job Category:
Customer Service / Operations

Posting End Date: