Reporting to the Manager, Acute & Ambulatory Information Services, the Team Lead is responsible for managing the planning, implementation, integration, operation and future enhancement of designated strategic, enterprise-wide Information Systems for Provincial Health Services (PHSA), Vancouver Coastal Health (VCH) and Providence Health Care (PHC) or designated health service delivery area(s). Provides leadership and direction to staff and applications support across multiple sites. They are the primary contact for enhancement requests and issues. Coordinates responses to user initiatives, requests and issues with team members and other staff as needed to meet the defined objectives of the service. Primary working relationships are with IMIS Regional Managers and working level staff within Integration and Planning, Solutions, and Technology Services as well as managers/directors throughout VCH and external vendors. The incumbent directly leads team members with both clinical and technical expertise such as Enrollment Analysts, Senior Systems Analysts, and Systems Analysts/Programmers and provides guidance and direction to Applications Coordinators of clinical areas, as applicable.
What you’ll do:
Leadership, guidance and supervision of staff using effective leadership techniques (e.g., coaching, mentoring, skill and leadership development, performance management).
Ensure systems are supported with the highest levels of service availability and performance.
Coordinate the activities of staff and resources to ensure they are effectively utilized and assists in the establishment of project management and support structures that will be used by the organization to direct future development and change.
Ensure problem resolution and customer satisfaction through ongoing communication with all levels of staff within the organization and developing and maintaining productive working relationships with project sponsors and key system users.
Secure support for the strategic directions of regional systems initiatives by providing specialized knowledge and information to others, liaising on system changes and enhancements and administrative issues, facilitating resolutions, and building relationships.
Lead the analysis of the current situation and future requirements for the designated service, initiate the development of specific goals and objectives, and set priorities for planning and implementing strategies.
Monitor financial resources with respect to operational obligations; take corrective action as necessary.
What you bring:
A Bachelor’s Degree in Computer Science or Health Information Systems plus five (5) to seven (7) years’ recent, related experience in a complex healthcare environment. A proven leader with expertise coordinating activities of staff, project work teams and resources to ensure effective project management, and ongoing applications support.
Strong technical knowledge and abilities to ensure system functionality.
Understand customer clinical and technical issues and develop solutions for achieving operational goals/objectives and ensuring user needs are met.
Strong interpersonal skills to deal with a variety of clinical and technical stakeholders both internal and external to the organization.
Persuasive communication abilities to influence change, bring an understanding of clinical practice to systems change, link key stakeholders and build support throughout the change process.
Sound decision-making abilities to address complex and divers systems issues, which could have a significant impact on patient care.
Awareness of current information systems trends through literature review, contact with peers at other organizations and attendance at seminars, workshops and educational programs.
Demonstrated ability to provide lateral and strategic direction to solve problems and make decisions.
Proven ability to plan and execute complex projects with stringent timelines.
What’s in it for you:
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
Access to more than 2,000 in-house training programs.
Enjoy a comprehensive benefits package, including municipal pension plan.
12 annual statutory holidays with generous vacation entitlement and accruement.
Perks include onsite fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.
Job type: Temporary Full-Time (November 30, 2021)
Location: 1885 W. Broadway Vancouver, BC
Closing date: Open until position is filled
Reference number: 093396E
The Provincial Health Services Authority (PHSA) is part of the Provincial Health Services Authority (PHSA). PHSA provides specialized health services to British Columbians, including cancer care, organ transplantation, pediatrics, emergency services, mental health and substance use services. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose. Learn more about PHSA and our programs: https://jobs.phsa.ca/programs-and-services
We hire on the basis of merit and encourage all qualified applicants to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, backgrounds and experiences. We strive to create a safe and welcoming environment where everyone can come to work and be their best, authentic self.