Receptionist

A & A Contract Customs Brokers - Surrey, BC (30 days ago)

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Company Description

Do you enjoy working with a group of people who like to work hard and have fun while doing it?
Then A & A is for you!

We are a full-service international logistics company specializing in customs brokerage. Being part of our team means sharing in our excitement about logistics.
Our future depends on bright, energetic people with a strong desire to learn, grow and play an integral part in our business growth and successes. We invite you to bring your skills to our company and see what A & A has to offer.

Our Culture
We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and innovation. We take a great deal of pride in developing exceptional relationships and in supporting our community and our environment.

A & A's Promise
We thrive on helping people.

At A & A, we are committed to helping our employees reach their full potential by developing their skills and careers. We strive to be the best employer in our community and in our industry.

Our People Principles
Our Principles guide us in delivering on our People Promise. They commit us to:
Create a team of engaged and committed A Players
Make a difference to help employees learn and grow
Truly care about your quality of life
We are a Great Place to Work Certified Organization! See our feature page on the GPTW website for highlights of what makes us so great:
https://www.greatplacetowork.ca/en/best-workplaces/all-certified-companies#certified-organizations/view-sub-list-details/5d84f980f28cdd00101c1db2/

A & A is seeking an experienced full-time Receptionist. You will be responsible for greeting customers entering the office, as well as answering incoming calls. You will also assist with scanning and electronic filing of paperwork, handling incoming/outgoing courier packages and mail, reviewing and processing customs clearance documentation, handling postal responsibilities, and offering overall support to the A & A office.

Job Description
Greet customers and drivers who enter the front office with a friendly and pleasant manner
Assist walk in clients or drivers with basic information or directions
Handle inbound and outbound courier and package shipments for the office
Handle scanning and electronic filing of office paperwork
Reviewing documentation for mandatory customs requirements, and organizing/processing customs clearance documents.
Scanning of inter office files to other office during the day
Walk over paperwork to the Customs office and deliver documents.
Handle preparation and expedition of our mail through Canada Post
Ensuring fax machine is stocked with paper and counter area is clean and tidy
Be able to perform basic computer functions
Manage the switchboard desk
Other duties as required.
Additional Responsibilities
Bright and enthusiastic personality with a warm smile
Ability to make clients and drivers in the office feel welcome
Ability to multi task with front facing customers, paperwork, and other duties
Strong teamwork skills
Co-operative and customer service focused
Courteous and professional communication both verbally and written
Well organized, clean, tidy and orderly work station
Displays A & A behaviors: Trust, lead by example, team work, and building relationships

Outcomes:
In the first 30 days you will:
Be able to maneuver through Google Mail and AREV/OI systems
Comfortably communicate within the team
Work reasonably well in AREV/OI systems
Answer and transfer calls with little to no supervision
Begin to understand various customs documents

In the first 60 days you will:
Have a reasonable understanding of Customs documents
Be able to successfully search the customer data base in AREV
Know how to read and maneuver through client screens
Answer calls within the first 2 rings (80 % of calls)
Know the various team members throughout the company, their roles and what they are responsible for
Work well with the team, getting involved with team discussions and playing an active part in team huddles

In the first 90 days you will:
Identify various documents for all departments within the company (example NAFTA, Ocean etc.)
Comfortably answer and transfer calls with no supervision
Answer calls within the first ring (90 % of calls)
Transfer calls correctly minimum 90% of the time
Process release holds and customer additional information inquiries quickly and efficiently; working independently
Have an understanding of the rest of the company departments; who they are, what they do and how they're roles affect the overall process
Qualifications
One or more years of experience in a reception role
Strong computer skills
Strong interpersonal and communication skills (oral, telephone and written)
Customer service experience
Being able to multitask in a very fast paced environment
Ability to handle large volumes of work and meet tight deadlines
High work standards, high level of accuracy and attention to detail
Industry experience an asset but not required
Ensures effective work habits, including punctuality and excellent attendance.
Possess a super positive attitude
Able to work well in a team environment
Able to work well with minimal supervision
Minimum Grade 12
Additional Information
Working conditions are normal for an office environment
Shifts are Monday through Friday, with flexibility for vacation coverage and business needs.
This is a 6-month contract
This position is located in beautiful Surrey, BC.

While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.

Please Note that we are not accessible by public transit but we do have free parking available on-site.