Client Experience Coordinator (I/O)

Sheridan College - Mississauga, ON (30+ days ago)

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Preference will be given to qualified full-time employees within the bargaining unit at Sheridan College. Should a suitable candidate not be found, external candidates will be considered.

Employee Group: Support Staff- Initiatives / Opportunities

Reference Number: 20/S/51

Campus: Hazel McCallion (May be assigned activities at any Sheridan campus)

Payband: G

Hourly Range: $29.29 – 33.95

Hours: 9:00am – 5:00pm

Hours/Week: 37.5

Application Details: This is a funded position required as a result of temporarily increased work demands with current approval up to March 31 st 2021 and the possibility of extension.

The Client Experience Coordinator (I/O), reports to the Hub Manager, Entrepreneurship Discovery and Growth Engine (EDGE) and provides project coordination support to the EDGE team, with a focus on enhancing the client experience. Under the Manager’s direction and leadership, the incumbent helps to ensure the client experience is informed by data-driven insights, provides coordination to the Client Experience Team, and manages key projects that directly impact EDGE members. The Client Experience Coordinator works collaboratively with the EDGE team to ensure alignment and communication across all phases of the project cycle.

Specific Responsibilities Include:
Collecting feedback on client needs, identifying gaps and working with the team to generate and implement creative solutions;
Responding to changing client demands and needs by recommending changes to operational procedures;
Creating, implementing and evaluating the effectiveness of data gathering mechanisms;
Supporting the Hub Manager and EDGE team to gather data and insights required for strategic planning, partnership and reporting purposes;
Analyzing and presenting data and insights to the team;
Working with the leadership team to identify key projects to support client experience;
Organizing events and meetings supporting client experience projects at different stages of projects;
Ensuring effective communication on key projects within the team and with external stakeholders;
Enhancing understanding and workflow between and among different functional areas of the EDGE team;
Playing an active role in the EDGE community and representing EDGE internally and externally as needed;
Performing other duties as required.

The successful candidate will possess the following qualifications:

4-year degree in Business, Project Management, Entrepreneurship, or a related field and a minimum of 2 years’ experience in a client service environment, ideally in post-secondary or startup environments (or an equivalent combination of relevant education and experience);
Very strong client-facing verbal and written communication and presentation skills, team leadership, mentorship, organization and project management skills;
Passion for startups and the startup ecosystem with an understanding of how they operate and the unique characteristics of the ecosystem and communities;
Interpersonal and conflict resolution skills, the ability to build relationships, tact and diplomacy;
Project management certification is preferred.

Sheridan is deeply committed to promoting diversity, advancing equity and fostering a culture of inclusion. Therefore, we invite applications from marginalized and equity-seeking groups. Persons with a disability may contact the Human Resources department to request accommodation at any stage of the recruitment process.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire, we require official confirmation of educational credentials and Canadian equivalency assessments, if applicable.