IT Manager

Hinterland - Vancouver, BC (30+ days ago)

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Hinterland is growing and we need an IT Manager to meet the expanding needs in our team and studio located in Vancouver, BC.

In this role you would be responsible for all things IT related at Hinterland. This includes the gamut of procurement, maintenance, development, deployment and support, ranging from our team's individual workstations to our studio's networked servers as well as all the software and services we run on them. Identifying risks and planning mitigation is key to your success.

The ideal candidate is one who is well equipped to not only support our current development needs, but also has the expertise to help us successfully grow our IT infrastructure, and work with us to ensure we have the best policies and procedures to keep us secure.

Working alongside our team leads, you would be our go-to person for assessment, setup and deployment of new software and hardware. You would also own all relationships needed to keep our infrastructure up and running, and continue to expand those relationships as the studio's needs grow. You would also be responsible for growing, managing, and leading the IT team, as it grows in the future.

Perforce servers, network shares, PC/Mac/Linux environments, VPN, various services, backups, as well as a number of software solutions commonly found in game development form the basis of your day-to-day. You will also provide deskside and remote support, help our new hires get set up with hardware and software as well as support our Development, Publishing, and Testing teams in an environment that covers PC, Mac, Xbox, PS4, Linux and other platforms.

We are a studio of doers and problem solvers and we pride ourselves on challenging convention when appropriate; we don't do things just because that's how it's always been done. We are enterprising and growing, but Enterprise solutions may not always be the right solution for us. You will need to be considerate and flexible in your solutions and agile in your ability to take on various tasks. Often you will be asked to think outside of the box.

Though IT is your main focus, there will be occasions where the line is blurred with facilities (like if we need your help in setting up meeting and review rooms). You should have a desire to tackle new challenges and come up with solutions to support Hinterland's IT needs. Decisions are made quickly here and so are course corrections when needed; this role is not suited to someone who is uncomfortable with pivoting and re-prioritizing.

Responsibilities

Procure, deploy, and upkeep hardware and software for workstations, servers and meeting rooms.

Ensure day-to-day functionality of studio hardware and software

Provide day-to-day desktop support for Users both local and remote

Install, configure and support software (Unity, Faceware, Maya, Perforce, etc...)

Maintain and develop the studio network infrastructure

Ensure security and integrity of resources

Provide documentation and support to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance

Identify and mitigate potential issues and risks

Manage and support Perforce servers

Maintain, deploy, and support various development environments

Plan both short term and long term studio IT growth

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, troubleshoot software, maintaining mission critical servers etc.)

Maintain server maintenance schedule

Maintain and expand hardware as studio needs

Catalog and inventory all hardware and software

Ensure smooth operation of day-to-day studio technology

Requirements

Proven experience as a senior IT Technician or IT Manager

CIT Diploma or similar experience preferred

3+ years managing a small to medium size IT infrastructure (20-60 staff)

Ability to grow the IT team, if needed

Experience supporting game development preferred

Understanding of growth planning, infrastructure scaling, and budgeting

Self-directed and proactive

Experience implementing and maintaining Active Directory or similar services

Outstanding organizational and time-management skills

Experience with Perforce and SCM services

Excellent diagnostic and problem solving skills

Excellent communication and interpersonal skills

Excellent IT research skills

Strong understanding of networking and services

Familiar with Python, Javascript and shell scripting

In-depth experience with Windows, Linux, and Mac

Experience maintaining and deploying a variety of environments and servers

Strong knowledge of internet security and data privacy principles

Experience working with and maintaining mission critical servers and software

Experience working with console development kits highly preferred

This is a full-time salaried position with benefits, based out of our Vancouver studio location. We are prepared to assist with relocating candidates, in an effort to bring the strongest people into our studio, although we will give preference to those candidates who are currently permitted to work in Canada.