Transforming lives and communities through excellence in care, discovery and learning ...
At University Health Network, which consists of Toronto General, Toronto Western, Princess Margaret and Toronto Rehab hospitals, nothing is more important to us than our team of dedicated employees. UHN focuses on creating and maintaining a workplace of choice, where our people are recognized and valued. We focus on creating a workplace where people enjoy the challenge of their career, create and engage in best practices and are treated with respect.
Providing care to the community for more than 200 years, UHN is a major landmark in Canada's health care system and a teaching hospital of the University of Toronto. Building on the strengths and reputation of each of our four hospitals, we bring together the talent and resources needed to achieve global impact and provide exemplary patient care, research and education.
As a member of the Emergency Department, the principal responsibilities of the Ward Clerk include: performing patient admitting/registration function; performing patient administrative services; organizing and maintaining patient charts, electronic and paper information filing systems(s); performing reception responsibilities; performing unit administrative services; providing routine clerical support services; ensuring efficient operation of the unit, within scope of authority; performing cross-functional duties, as assigned and/or required; performing other duties consistent with the job classification, as assigned and/or required.
At minimum, completion of high school or recognized equivalent
Completion of a post secondary secretarial arts program at the certificate level or recognized equivalent preferred
Knowledge of medical terminology
General knowledge of office practices, processes and procedures
Previous on-the-job word processing and spreadsheet experience
Experience working in a fast paced environment
Experience working in a health care environment an asset
Experience working in a Microsoft Office software environment an asset
1 year to less than 2 years practical and related experience and/or 3 months to less than 6 months on the job training
Ability to work in a team environment
Ability to handle difficult patients and/or situations
Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance to UHN standards
Exercise initiative and good judgment with ability to multi-task
Effective organizational, interpersonal, and communication skills
Knowledge of applicable legislative, UHN and/or departmental policies
Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand