Key Holder -Part time- Clinique Store Richmond -Vancouver,BC

The Estée Lauder Companies - Richmond, BC (5 months ago)

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Brand: Clinique


To be a brand advisor who co-creates authentic, Simply Amazing—emotionally rewarding—experiences that lead to clients feeling valued, respected, connected and confident in order to earn client trust and loyalty by meeting and exceeding their expectations of Clinique; ensures an experiential consumer journey from greeting through service and advice, tailored to consumer needs and expectations. The key holder also has additional administrative /operational and supervisory responsibilities as they support the Store Manager and the Assistant Manager in the delivery of all sales / customer service and operational targets.


Customer Service (Builds Collaborative Relationships)

Uses excellent communication skills to ensure that each client receives a personalized high touch experience
Consistently achieve or exceed sales goals through co-Creating Simply Amazing Experiences where client’s feels valued, respected, connected and confident.
Represent Clinique’s brand philosophy of simple routines to achieve remarkable results using Clinique skincare, foundation and color
Determine client’s skin and makeup goals and suggest product solutions to help client achieve these goals.
Provides personalized after sales service to the client with recommendations / event invitations in line with their interests to increase client loyalty
Builds and maintains excellent working relationships with colleagues, peers, management and all internal and external stakeholders
Treats others with dignity and respect
Wear the Clinique Lab Coat with style and pride, following the Clean and Simple guidelines

Demonstrates Learning Agility

Embraces and utilizes all business and education initiatives, programs and tools
Participate in at-counter/in-store Workshops

Strives for Excellence in Execution

Implements all visual merchandising, pricing, housekeeping and store operations guidelines to achieve all KPIs and targets
Actively participates in maintaining the work environment (housekeeping duties, safety compliance, cleanliness, re-stocking products, opening and closing duties)
Follows all operational policies and procedures to ensure that the store achieves organizational and administrative excellence and assists the Store Manager and Assistant Manager in aligning and engaging the team to follow these at all times
Follows all cash handling and credit card transactions in line with Company procedures and achieves satisfactory audits as a minimum
Assists the Store Manager and Assistant Store Manager with administration tasks, as required, and provides direction and feedback to staff to ensure all operational policies and procedures are implemented on a timely basis and to a high standard
Acts as designated key holder with responsibility for opening and closing the store in line with security and retail operation guidelines and procedures (FSS locations)
Company's time keeping and attendance policy and dress code at all times
Complete all delegated tasks promptly and accurately
Responds positively to feedback
Perform other store related duties as assigned


Minimum Grade 12
College/University Degree preferred

Job Related Skills

Skincare/Beauty experience preferred
Strong attention to detail
Creative and innovative thinker
Ability to work flexible hours including evenings and weekends
High energy, optimistic and results/action oriented personality
Lift and carry up to 30 pounds

Job: Retail - Store

Primary Location: Americas-CA-BC-Richmond

Job Type: Standard

Schedule: Part-time

Shift: 1st (Day) Shift

Job Number: 1910314

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.