In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. The Clinical Analyst performs as a key member of the Clinical Solutions team within Information Management/Information Technology Systems (IMITS) to support designated clinical application(s). Utilizes both nursing knowledge and expertise, and strong technical computer skills to support the development, successful implementation, ongoing support and maintenance of the designated clinical application(s). Working collaboratively with a variety of internal and external users of the clinical system, develops detailed clinical specifications to determine system requirements and user readiness initiatives; participates in software analysis, tailoring and testing; develops and validates the specification documentation; acts as a liaison between IMIS and caregivers; and actively participates as a resource in committees and corporate communications related activities. Works collaboratively with IMIS team members, clinical area representatives, project teams and vendors in the development, ongoing review, revision and delivery of training materials and programs.
1. Develops, reviews and revises specification documents used to confirm current workflow against system workflow by collaborating with clinicians, user readiness staff and interface analysts, utilizing appropriate software and formats, and providing completed documentation for final consent.
2. Creates, tailors and tests all pathways of the assigned clinical system components such as software releases, interfaces, dictionary tables, reports, screens, verification tables and labels by collaborating with physicians, nurses, allied health professional and support staff, IMIS team members, and other users as required.
3. Participates in groups and/or teams as a clinical analyst resource person for the designated application(s) by providing input and suggestions to ensure system functionality, effective results retrieval processes, and ensuring both user needs and clinical systems needs are addressed. Provides on-site observations and verbal and written feedback to Managers, team members and working/advisory groups.
4. Facilitates the acceptance and/or user sign-off for tailored screens, dictionary tables or labels by participating in user meetings, demonstrating and validating relevant system functionality, and acting as a resource with regards to the clinical system.
5. Develops expert knowledge and understanding of system components and functionality as well as results reporting and retrieval by working collaboratively with other IMIS team members, consultants, vendor representatives and vendor trainers.
6. Ensures that security commands, authorizations and results retrieval user groups are accurate and current by communicating with the Security Coordinators, coordinating new authorizations and cancellations, and ensuring the integrity of the security is maintained.
7. Provides training to user groups and individuals on clinical applications by determining training requirements, utilizing in-house and/or developing training materials and resources to meet training needs, conducting formal presentations and demonstrations or one-on-one training. Uses educational technology and self-directed learning methods to implement and evaluate planned programs. Maintains various manuals and on-line and training and reference documentation for clinical systems and related procedures.
8. Acts as a champion for the designated clinical application(s) by collaborating with corporate communications department staff in the generation of information bulletins/ newsletters and providing system demonstrations to a variety of user groups and IMIS teams, as needed or requested. Participates as a member of advisory, professional practice, work redesign and user readiness committees as requested; acts as a resource and takes a leadership role as required.
9. Remains current with regards to Clinical and Information Management/Information Systems activities, procedures and policy changes by participating in team meetings, reviewing current departmental policies and procedures, providing feedback and making recommendations for policy and procedure changes.
10. Provides input into disaster preparedness plans by participating in the development and maintenance of downtime procedures and participating in downtime/disaster exercises.
11. Provides hands-on troubleshooting of application problems by utilizing on-site and remote access hardware and software. Responds to clinical utilization problems by providing resolutions via telephone, investigating problems on-site, taking corrective action using site or vendor-provided utilities in accordance with established procedures. Communicates with technical staff, medical staff, caregivers, allied support staff and management to assist with the resolution of reoccurring problems.
12. Maintains currency on relevant technological information by utilizing the internet and intranet browsers, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops.
13. Sets measurable personal performance goals and objectives within a team or individual environment, incorporating the health authority and departmental vision and values, goals and corporate plan, through methods such as maintaining and updating own knowledge of clinical and professional development within area of practice.
14. Applies a research approach to problem solving clinical systems issues through methods such as reviewing relevant literature/resources and applying research finding within established procedures and/or in collaboration with the Manager, Professional Practice Director, Nursing and other health care professionals. Evaluates results.
15. Performs other related duties as required
Education, Training and Experience
- Graduation from an approved School of Nursing with current practicing registration as an RN (or RPN when dual posting is required) with the British Columbia College of Nursing Professionals (BCCNP).
- Course work in Health Information Sciences or Computer Sciences, plus two (2) years' recent clinical nursing experience in an interdisciplinary community health care environment, including recent experience in the use of microcomputer hardware and software computer based patient care information system and developing and testing component modules.
Skills and Abilities
- Broad knowledge of the standards of practice and guidelines for clinical practitioners established by the British Columbia College of Nursing Professionals (BCCNP).
- Comprehensive knowledge of clinical utilization of clinical information systems.
- Broad knowledge of clinical policies, procedures and standards of care.
- Demonstrated ability to effectively deal with others in a consultative/collaborative manner.
- Demonstrated ability in the use of related hardware/software systems and communications.
- Demonstrated ability to coach, facilitate and provide leadership.
- Demonstrated ability to teach staff in a formal and/or informal setting.
- Excellent verbal and written communications skills.
- Demonstrated ability to organize and prioritize workload in a self-directed manner.
- Demonstrated ability to work under pressure in a constantly changing environment.
- Physical ability to perform the duties of the position.