Looking for a person with some experience. Job requires you to greet guests upon their arrival to the hotel and check them into the hotel’s reservation system. Duties include providing excellent customer service, relaying any information about hotel amenities, and helping hotel guests find their rooms. Taking, cancelling, and changing room reservation requests. Investigating and resolving customer complaints or questions. Processing guest departures including calculating changes and receiving payments.
Answering telephone calls and relaying messages.
Understanding the booking system. Answering inquires about the hotel and its services through the telephone, email, or in-person.
Handling wake-up calls and a myriad of other guest requests.
Working with Housekeeping staff to make sure the rooms are well cleaned & ready for guests to check-in on time.
Job Types: Full-time, Part-time
Salary: From $18.00 per hour
Additional pay:
Benefits:
- Discounted or free food
- Flexible schedule
- On-site gym
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Evening shift
