Canada Consumer Group Head of Design
Intuit’s Canada Consumer Group team is looking for a Head of Design to lead and empower a full-stack design team. Our Consumer Group is focused on delivering Financial Freedom for All Consumers leveraging our financial line of products including TurboTax, TurboTax Live, and Mint. The Head of Design will also participate in business strategy, customer insights, product concepting and execution, and working across all functions to deliver amazing products for millions of consumers. This role is one of five members of the Canada Consumer Group Senior Leadership Team and oversees strategic planning, product deliver and P&L responsibility.
You thrive in leading and mentoring a team of talented interaction, visual, content designers and researchers; ensuring highly curated design, career growth and development of designers. Partnering with the Canada Consumer Group Leadership team to identify big customer problems and ways to incorporate design and customer-back thinking into the fabric of our products. Leading the charge to celebrate our wins and savor the learnings, regardless of the outcome.
As a business leader,
Collaborate effectively with other functions in the organisation - Marketing, Product Management, Product Development, Customer Success and Sales and be the accountable design leader of all customer-facing experiences
Partner with product leaders to leverage design as a thought leader in strategic innovation, a culture change agent.
Understand and balance of customer, business, and shareholders needs and cross-functional partnership, collaboration and decision making.
As a people leader,
Manage and mentor your team to grow their careers and increase design and customer-back thinking and rigor
Inspire employees through clearly communicating design direction, intent and methods as well as customer-centricity
Be a driver for hiring best in class awesome talent and continually setting the foundation for a collaborative and passionate team!
As a product leader,
Lead design projects of significant E2E (end-to-end) scope, complexity and responsibility in creative vision, strategy and execution
Contribute to the creative culture of the design team through design critique, mentoring/coaching designers, and fostering a highly collaborative/creative environment.
Work closely with other global Intuit teams, ensuring world class design quality end to end, across all design competencies, e.g., visual, content, motion, interaction design, design prototyping and design research.
Represent Intuit’s design culture and customer driven methods inside and outside of Intuit
A degree in Product or Graphic Design, Consumer Research or equivalent experience
10+ years’ experience designing and delivering products/ services
Minimum 3 years’ experience leading design teams
Deep knowledge of user centric design methods of innovation and ideation
Knowledge of web and mobile technologies and their impact on the feasibility of a design
Knowledge of service design and how to effectively build services that improve the quality and the interaction between the service provider and customers.
Strong skills in communication (written, verbal, and visual), influence and persuasion
Proficiency in written and spoken English (French is a plus)