Manager, Student Records

Ryerson University - Toronto, ON (30+ days ago)

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About Ryerson

At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Ryerson University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

As an employer, we are working towards a people first culture and are proud to have been selected as one of Canada’s Best Diversity Employers and a Greater Toronto’s Top Employer for 2015, 2016, 2017 and 2018. To learn more about our work environment, colleagues, leaders, students and innovative educational environment

The Office of the Registrar:
From student recruitment and admissions through graduation, and at many points in between, the Office of the Registrar (RO) provides skeletal support for the university’s undergraduate, graduate, professional and continuing education academic operations touching every student and nearly every corner of the university, including faculty and staff. The RO provides subject-matter expertise and guidance to academic leaders and safeguards the integrity of the university’s academic policies and student records. Operational divisions include: recruitment; admissions and transfer credits; student records, operations support and legislated reporting; student fees; scholarships, awards and bursaries; scheduling and examinations; business systems; financial aid (OSAP); client services; academic advising; and curriculum management. Every member of the Ryerson University community is an RO client.

The Opportunity

As the Manager, Student Records, you will lead transformative change to modernize the activities of the Student Records Department. You will manage and lead the department and team to provide ongoing exemplary support for students, faculty, staff and stakeholders.You will be responsible for developing tactical plans and overseeing operational business processes to apply critical academic requirements for academic continuance and end of term processing, ensuring the ongoing maintenance, accuracy and integrity of the academic record for all students, faculty, academic leaders and staff across the university. As an inclusive, collaborative and effective leader, you will also be responsible for the coordination and delivery of high quality, time sensitive and efficient supports to the Ryerson community that advance the mission and values of the Office of the Registrar, the University and the Academic Plan.


To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

Post-secondary degree in business technology management/business administration or a related field
A minimum of 3 years of supervisory or management experience in a post-secondary /higher education environment, dealing with complex situations, developing and managing business processes, developing and implementing tactical plans; related work experience with student record processes and systems in a higher education environment preferred.
Experience with the delivery of high-quality client service preferably in higher education environment
Strong leadership, supervisory and management skills, ability to motivate, mentor and coach staff in order to coordinate, leverage and support university initiatives and operational workflow
Outstanding time management skills, change management and organizational skills; sound judgement and decision making; ability to coordinate a large volume of complex work and competing priorities and to meet/exceed timelines;
Excellent communication, listening and presentation skills;
Inclusive mindset and interpersonal competencies to deal effectively with people of diverse backgrounds, personalities and perspectives;
Resilience and flexibility;
Analytical and research skills
Working knowledge of integrated systems (Peoplesoft experience as asset) including designing business processes and creating business process documentation. Proficient in MS Office;
Comprehensive knowledge of Ontario, Canadian and international post-secondary programs, systems, policies and practices with specific attention to student records matters preferred

Additional Information

Position Number(s)


Reports To

Assistant Registrar

Vacancy Type

FTCE (Full Time Permanent)

Employee Group

MAC (Management and Confidential)

Start Date


Hours of Work


Grade and Step


Salary Scale

$72,911 - $116,467

HR Advisor

Alanna Neshevich

Extended hours of work (evening, weekends) required during peak periods

We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications and also reach out to Tracey King, Indigenous Human Resources Lead for support during the selection process.

As part of the selection process, candidates may be required to complete an occupational assessment.
Applications will only be accepted online through Ryerson's careersite.