CRM Specialist - Ref.: MDF-0043

Mediagrif - Longueuil, QC (30+ days ago)

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Mediagrif is a global leader in e-business networks development and operations. Mediagrif relies on the constant innovation of its employees to fulfill its mission, providing innovative e-commerce solutions to various companies.

Reporting to the Manager, Internal Solutions, the CRM specialist, experienced in collecting business requirements, customer data, etc., will implement new CRM instances, optimize existing CRMs (mainly MS Dynamics) and support their team during analysis tasks and new project creation.

Through their understanding of business issues and processes, the CRM Specialist will identify and analyze the needs of internal customers, document requests and prepare recommendations to design or adapt the configuration of our various CRM systems and marketing tools to meet the business needs of our various business units;
Identify changes and create the required documentation for the functionalities that need to be configured as well as the needs that will need to be covered in other development;
Implement the process configuration in the CRM and modify or have modified the existing configuration according to user needs and business imperatives;
Work closely with the business lines, preferably in a context of short development cycles, in iterative mode (i.e. Agile);
Maintain and ensure the evolution of system functionalities;
Provide user training;
Ensure links with other support groups in the company.

At least two (2) years of relevant experience;
Excellent knowledge of MS Dynamics, Sales Force and other CRMs;
Asset: Good knowledge of different marketing tools (Hubspot, Pardot etc.);
Good problem-solving skills and ability to work under pressure;
Strong learning ability;
Being customer oriented;
Bilingual (French and English).

With 600+ employees in Canada, the United States and Europe, Mediagrif’s mission is to provide a work environment that focuses on creativity, flexibility and collaboration.

How do we do it?
We hire motivated, passionate team players who aren’t afraid to roll up their sleeves and who take pride in contributing to a common goal.

Our offer is the following:
A flexible work schedule (37,5 hours/week) in a friendly and dynamic environment.

Competitive salaries, a comprehensive group insurance plan as of day 1 and access to an employer-sponsored share purchase plan.

In addition to your vacation weeks, we offer you two (2) personal days, five (5) sick days and get to enjoy a well-deserved paid break during the holiday season.

Mediagrif realizes that quality of life and health is important to its employees and offers free access to its fitness room. Do you prefer Nautilus Plus, Energy Cardio or Idolem Yoga? Our various corporate agreements will save you money!

Do you like socializing? In addition to your daily activities, the social club organizes many activities such as brunches, cocktails, sports activities, etc.

Mediagrif: who are we?
A well-established Quebec company since 1996, we are experts in the development and operation of electronic business networks. Our mission is to offer innovative technological solutions that work!

Here are a few of our brands you may already be familiar with!

Up for the challenge? Please submit your resume to:

Only selected candidates will be contacted, but we thank you for your interest in the company.
Mediagrif applies an employment equity and equality program.