Service Field Technician

TES - The Employment Solution - Ottawa, ON (30+ days ago)

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Our client is seeking a Service Field Technician for their office located in Ottawa to start ASAP for a contract position.

Service Field Technician
Status: Contract
Pay Rate: $17.37
Location: Ottawa, ON
Hours: Day Shift (Some overtime is required)

Responsibilities:
  • Performs full range of maintenance on small desktop/convenience copiers, printers and MFD`s including technical diagnostics, software loads, print driver installs, network installations, removal, retrofit and customer call assistance.
  • Corrects service problems within the assigned products with some assistance, as required.
  • Basic Windows and Network Connectivity knowledge
  • Can complete basic installs: must be able to connect individual devices to the customer’s network and install drivers onto PCs.
  • Participates in team meetings, escalates calls for moderately complex to complex issues.
Qualifications:Education and Experience Required:
  • Minimum: High School Diploma / GED (classes and experience with computers, electronics, mechanics, etc. is desired)
  • Preferred: College Diploma / Associate Degree (technical field) or equivalent certification with less than 1 year working experience.
  • 1-3 years of experience as a Customer Service Engineer in an on-site break-fix role.
Knowledge & Skills Required:
  • Possess a valid (full) driver’s license
  • Must have a solid understanding of electro mechanical systems and be able to troubleshoot to the component level using diagnostic processes and test equipment.
To apply for this position please send an e-mail to yasmeene@tes.net with an updated copy of your resume attached.