Assistant Banquet Manager

Americana Conference Resort and Spa - Niagara Falls, ON (30+ days ago)

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Primary Responsibilities:

  • Has exceptional knowledge of all aspects of the banquet and conference centre and the facilities and services of the resort.
  • Makes recommendations including but not limited to budget creation, marketing strategies, price lists, rate structures, equipment, supplies and services etc.
  • Manage the financial budget and update the business and marketing plan as required to achieve revenue and objective goals of the company.
  • Actively recruits, interviews, hires, trains and evaluates Food & Beverage Team Members as required.
  • Provides department specific Orientation training to new Departmental Team Members.
  • Creates and adjusts Banquet Team Member schedules to meet customer demands.
  • Has knowledge of Ontario’s Employment Standards Act and ensures compliance including but not limited to rest and eating periods by ensuring employees receive breaks and are rotated accordingly.
  • Performs personnel procedures including but not limited to resolving employee conflicts, corrective counseling and disciplinary action in a timely, competitive and fair manner
  • Continually interacts with Departmental Team Members to motivate and encourage them in the daily performance of their duties.
  • Organizes and co-ordinates the set up of and service for weddings, conferences, conventions, seminars, meetings, large group gatherings, and other special events; as per the Banquet Event Orders executed by the Sales & Conference Department.
  • Reconciles end of day/week financial reports and cash deposits and informs staff of any errors.
  • Monitors and effectively controls facility operations.
  • Conducts and executes daily, weekly and monthly facility inspections to ensure that facility and equipment are always clean and in good repair (safety, sanitation, food preparation etc.).
  • Conducts staff meetings and continually keeps all staff informed of daily activities and changes.
  • Meets with clients for weddings and conferences and prepares and participates in ‘meet-n-greets’ with tour guides, conveners and groups upon arrival and throughout their stay.
  • Assists in maintaining all inventory, ordering and product/labour costs.
  • Ensure all safety regulations are implemented and followed.
  • Mediate guest’s disputes and complaints for immediate solution in a constructive and professional manner.
  • Ensures the highest level of customer service for all customers and guests.
  • Professionally represents the resort and the food and beverage department at all times.
  • Works closely with sales and marketing to maximize business. Uses effective yield-management, and creates fresh marketing ideas, packages and promotions.
  • Attends and participates in all applicable meetings to discuss upcoming events and forecast operational needs.
  • When required; will cover days off and vacation time for fellow Food & Beverage Managers as directed by the Director of Food & Beverage and/or Owner | Management.


  • Professional Qualifications:
  • Completion of Post Secondary Education in Hotel & Restaurant Management or related field preferred
  • 1-3 years supervisor/managerial experience
  • Smart Serve Certification
  • Safe Food Handling
  • First Aid & CPR
  • Previous experience with OPERA is an asset
  • Previous experience in banquets operation is an asset*


  • Personal Qualities:
  • Must have excellent communication skills, interpersonal skills and team-building skills
  • Must be self-motivated and have excellent time management skills
  • Knowledge of food, wine and related beverages
  • Ability to stand and walk for long periods of time
  • Ability to carry up to 15 pounds
  • Work safely in a fast-paced environment
  • Honest and trustworthy

Job Type: Full-time


  • Banquet Management: 2 years (Preferred)


  • Secondary School (Preferred)


  • Niagara Falls, ON (Preferred)


  • english (Preferred)